fix problems on Stromer OMNI [iphone]

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—— Run into issues on Stromer OMNI? Get help pending when official support gets back to you!

Stromer OMNI
Info:
company: myStromer AG
: https://stromerbike.com/en/support
: www.stromerbike.com
Chat with our AI-based Stromer OMNI Support
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Bugs issue

Daily distance counter does not work

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure the Stromer OMNI app is se... ⇲

Lock/Unlock feature is unreliable

Fix: Ensure that your bike's firmware is up to date. Check the app for any firmware update notifications and follow the instructions to update.... ⇲

Stromer OMNI indicates bike is 1km away when connected

Fix: Check if the bike is properly paired with the app. Go to the app settings and ensure the bike is listed as connected. If not, try reconnecti... ⇲

Bike location not accurately displayed in app

Fix: Ensure that the app has the necessary location permissions. Go to Settings > Privacy > Location Services and confirm that the app is allowed... ⇲
 
Settings issue

Temperature always displayed in Fahrenheit

Fix: Check the app settings for a temperature unit option. If available, switch it to Celsius. This is often found under settings or preferences.... ⇲

Stromer OMNI only shows km/kmh despite settings

Fix: Double-check the app settings to ensure that the preferred units are set correctly. If the settings are correct but the issue persists, try... ⇲
 
Compatibility issue

GPS usability on iOS is poor

Fix: Ensure that the app has permission to access your location. Go to Settings > Privacy > Location Services and confirm that the Stromer OMNI a... ⇲

Stromer OMNI does not connect to iPhone via Bluetooth

Fix: Ensure that your iPhone's Bluetooth is turned on and that the bike is in pairing mode. Check the bike's manual for instructions on how to en... ⇲
 
Network issue

Stromer OMNI fails to connect with bike

Fix: Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and make sure it is turned on. Then, try reconnecting the bike in the... ⇲
 
Messages issue

No verification received for PIN

Fix: Check your spam or junk email folder for the verification email. Sometimes, emails can be misdirected. OR Ensure that your email address... ⇲
 
Updates issue

Stromer OMNI fails to open after update

Fix: Force close the app by swiping it away in the app switcher and then reopen it. This can resolve issues after an update. OR If the app sti... ⇲
 
UI issue

Trip meter reset buried in menus

Fix: Familiarize yourself with the app's layout. Look for a 'Trip' or 'Statistics' section in the main menu where the reset option might be locat... ⇲
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 what users are saying
Bad experience
72.7%

Good experience
27.3%

Neutral
0.0%

~ from our NLP analysis of 11 combined software ratings.

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 Private Data Stromer OMNI collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics