fix problems on Igloohome [iphone]

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—— Run into issues on Igloohome? Get help pending when official support gets back to you!

igloohome
Info:
company: Igloohome Inc.
: https://support.igloohome.co
: www.igloohome.co
Chat with our AI-based igloohome Support
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Permissions issue

Unable to access locks in the app

Fix: Check if your phone's Bluetooth is enabled, as the app requires Bluetooth to communicate with the locks. Go to Settings > Bluetooth and ensu... ⇲

Cannot view all access PINs

Fix: Ensure you are logged into the correct account associated with the locks. Log out and log back in to refresh your session. OR Check if th... ⇲
 
Privacy issue

Privacy policy lacks data sharing limits

Fix: Review the app's privacy settings. Go to Settings within the app and look for privacy options to manage your data sharing preferences. OR... ⇲
 
Updates issue

Malfunctioning lock after software update

Fix: Perform a factory reset on the lock. Refer to the lock's manual for instructions on how to reset it, which can resolve issues caused by the... ⇲
 
Performance issue

Inconsistent app performance

Fix: Close other apps running in the background to free up resources. Double-tap the home button and swipe up on apps to close them. OR Check... ⇲
 
Customization issue

Cannot edit or extend PIN codes

Fix: Ensure you have the necessary permissions to edit PIN codes. Check your user role in the app settings to confirm you have the right access l... ⇲

Cannot specify access hours for locks

Fix: Check if there are any settings in the app that allow you to set time restrictions for PIN codes. Look under the PIN management section. O... ⇲
 
Syncing issue

Issues with syncing to Apple app

Fix: Ensure that both the igloohome app and the Apple app are updated to their latest versions. Go to the App Store and check for updates. OR... ⇲
 
Crashes issue

igloohome crashes and shows blank screen

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) and swipe the igloohome app off... ⇲
 
Bugs issue

Face recognition causes app to lock up

Fix: Disable face recognition temporarily. Go to Settings > igloohome and turn off face recognition to see if the app performs better without it.... ⇲

Locks fail after a few months

Fix: Regularly check and maintain the locks. Ensure they are clean and free from debris that could affect their operation. OR Monitor battery... ⇲
 
Battery issue

Batteries drain quickly

Fix: Check the battery health of your locks. If they are rechargeable, ensure they are fully charged and consider replacing them if they are not... ⇲
 
Account issue

igloohome requires account creation for guest access

Fix: Create a temporary account for guests. You can set up a separate account with limited access for guests to use the app without compromising... ⇲
 
Settings issue

No option to export activity logs

Fix: Take screenshots of the activity logs as a temporary workaround to keep a record of access events. OR Manually record important access ev... ⇲

Issues with creating and sharing new PINs

Fix: Ensure you are following the correct steps for creating and sharing PINs as outlined in the app's help section or user manual. OR Log out... ⇲
 
Search issue

Search function for locks is unreliable

Fix: Try using specific keywords or phrases when searching for locks to improve search results. Avoid generic terms. OR Manually browse throug... ⇲
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 what users are saying
Bad experience
58.0%

Good experience
31.3%

Neutral
10.7%

~ from our NLP analysis of 112 combined software ratings.

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 Private Data igloohome collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics