fix problems on [iphone]

—— Run into issues on ? Get help pending when official support gets back to you!

Mobile File Transfer

Info:

company: Canon Inc.

: https://ssw.imaging-saas.canon/app/app.html?app=mft

: ssw.imaging-saas.canon

Chat with our AI-based Support

🛠️ Common Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot connect multiple cameras simultaneously

Fix: Check if the app has a feature to switch between cameras. If it does, you can connect one camera at a time and switch as needed. This can be... ⇲

No direct cable connection from R5 to iPhone

Fix: Use a compatible USB-C to Lightning adapter to connect your R5 directly to your iPhone. Ensure that the adapter supports data transfer, not... ⇲

Network issue

Limited FTP capabilities

Fix: Explore the app settings to see if there are options to configure FTP settings. You may be able to adjust the server settings or use a diffe... ⇲

Lack of support for SFTP protocol

Fix: If SFTP is essential for your workflow, consider using a different app that supports SFTP. Research apps that are known for their robust fil... ⇲

Payments issue

Monthly subscription fee for app usage

Fix: Evaluate the features you use most in the app and consider if there are alternative apps that offer similar functionalities for a one-time p... ⇲

was previously free and now requires payment

Fix: Check if the app offers a free trial period for new users. This can allow you to continue using the app temporarily while you assess its val... ⇲

Subscription model perceived as unfair

Fix: Consider providing feedback through app reviews or forums to express your concerns about the subscription model. This can help raise awarene... ⇲

Downloads issue

Inability to download images without subscription

Fix: If you need to download images urgently, consider using a different app that allows image downloads without a subscription. Look for apps th... ⇲

Installation issue

auto-deleted from devices

Fix: Ensure that your device has enough storage space. If the app is auto-deleting, it may be due to insufficient storage. Clear some space and r... ⇲

Support issue