fix problems on MAE [iphone]

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—— Run into issues on MAE ? Get help pending when official support gets back to you!

MAE by Maybank2u
Info:
company: Maybank
: http://www.maybank2u.com.my/mbb_info/m2u/public/customerService.do?programId=CS-CustService&chCatId=/mbb/Personal
: www.maybank2u.com.my
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Compatibility issue

Forced to use new app without backward compatibility

Fix: If you are required to use a new app, familiarize yourself with its features through the app's help section or user guide. This can help eas... ⇲

No integration with password managers

Fix: If the app does not support password managers, consider manually entering your credentials or using a secure note app to store your login in... ⇲
 
UI issue

Two separate apps for similar functions

Fix: To manage two apps effectively, designate one app for specific functions (e.g., transactions) and the other for account management. This can... ⇲

Poor design leads to transaction issues

Fix: Familiarize yourself with the app's layout and features by exploring the help section or user guide. This can help you navigate the app more... ⇲

Hard-coded country code in interface

Fix: If the country code is hard-coded, check if there is an option in the settings to change it manually. If not, you may need to enter your num... ⇲
 
Network issue

Cannot access app for transactions abroad

Fix: Ensure that your device's location settings are enabled and that the app has permission to access your location. This can sometimes resolve... ⇲
 
Security issue

TAC still requested despite Secure2u activation

Fix: Double-check that Secure2u is fully activated in your app settings. Sometimes, toggling the feature off and then back on can resolve issues... ⇲

Requires frequent password changes

Fix: If the app requires frequent password changes, consider using a password manager to generate and store complex passwords securely, making it... ⇲
 
Crashes issue

MAE crashes during transaction approval

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. If the app continues to crash, try clearing the a... ⇲

Frequent crashes when uploading photos

Fix: Ensure that your device has enough storage space available, as low storage can cause apps to crash. Clear unnecessary files or apps to free... ⇲
 
Registration issue

Inability to register overseas with foreign SIM

Fix: If you are trying to register with a foreign SIM, ensure that your phone number is correctly formatted according to international dialing ru... ⇲

Requires re-registration after a few days

Fix: If you are being asked to re-register frequently, check your app settings for any session timeout settings that may be causing this. Adjusti... ⇲
 
Account issue

Cannot use multiple accounts simultaneously

Fix: If the app does not support multiple accounts, consider using one app for each account. You can switch between apps as needed, or use a web... ⇲
 
Updates issue

Features should be integrated into one app

Fix: To streamline your experience, create a list of the features you use most often and prioritize using the app that offers those features. Thi... ⇲
 
Bugs issue

Buggy tracker in MAE Tap, Track and Win

Fix: If the tracker is not functioning properly, try restarting the app or your device to refresh the system. This can sometimes resolve minor bu... ⇲

Inconsistent behavior for existing M2U customers

Fix: If you are experiencing inconsistencies, try logging out and back into the app to refresh your session. This can sometimes resolve issues re... ⇲
 
Support issue

Customer service is unhelpful

Fix: If customer service is not providing the help you need, try searching for solutions in the app's FAQ or help section, which may have answers... ⇲
 
Freezing issue

MAE freezes or gets stuck on loading screen

Fix: If the app freezes, try closing it completely and reopening it. You can also restart your device to clear any temporary glitches. OR Ensu... ⇲
 
Customization issue

No option to delete country code prefix

Fix: If there is no option to delete the country code prefix, try entering your number without the prefix when prompted, if the app allows it.... ⇲
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 what users are saying
Bad experience
77.5%

Good experience
20.2%

Neutral
2.2%

~ from our NLP analysis of 89 combined software ratings.

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 Private Data MAE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics
    • Other Data