fix problems on MOONDROP [iphone]

—— Run into issues on MOONDROP? Get help pending when official support gets back to you!

MOONDROP

Info:

company: 成都水月雨科技有限公司

: https://www.moondroplab.com

: www.moondroplab.com

Chat with our AI-based MOONDROP Support

🛠️ Common MOONDROP Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

bad app UX

Fix: To improve your experience with the app's user interface, try customizing the settings where possible. Look for options in the app that allo... ⇲

slow connection to devices

Fix: Ensure that your Bluetooth is turned on and that your device is within a reasonable range of the iPhone. Try turning off Bluetooth and then... ⇲

Settings issue

EQ settings not saving

Fix: After adjusting your EQ settings, make sure to look for a 'Save' or 'Apply' button within the app. If there is no such option, try closing t... ⇲

Freezing issue

MOONDROP freezes

Fix: If the app freezes, try force-closing it. On an iPhone, swipe up from the bottom of the screen (or double-click the home button) to view all... ⇲

UI issue

poor English translation

Fix: If the app has a language setting, switch it to a different language and then back to English. This can sometimes reset the translation sett... ⇲

Compatibility issue

inability to recognize USB C IEMs

Fix: Ensure that your USB C IEMs are compatible with the iPhone and the MOONDROP app. Check the specifications of both the IEMs and the app to co... ⇲

MOONDROP only looks for Bluetooth devices

Fix: If the app is limited to searching for Bluetooth devices, check the app settings to see if there is an option to enable USB device recogniti... ⇲

Loading issue

stuck on connecting

Fix: If the app is stuck on connecting, try turning off Bluetooth on your iPhone and then turning it back on. This can help reset the connection... ⇲

Search issue

searching device indefinitely

Fix: If the app is searching for devices indefinitely, try moving closer to the device you are trying to connect to. Sometimes, distance can affe... ⇲

finicky device search

Fix: If the app has trouble finding devices, try clearing the Bluetooth cache on your iPhone. Go to Settings > Bluetooth, and forget any devices... ⇲

Updates issue

no firmware updates

Fix: Check the app settings for any options related to firmware updates. If there is no option available, ensure that you are using the latest ve... ⇲

Network issue

connectivity issues

Fix: To troubleshoot connectivity issues, first ensure that your iPhone's Bluetooth is functioning properly by testing it with other Bluetooth de... ⇲

Performance issue

MOONDROP performance inconsistent

Fix: To improve app performance, ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check y... ⇲

Audio issue

requires audio playing before opening app

Fix: To work around this issue, try playing audio from another app before opening the MOONDROP app. This can help the app recognize the audio sou... ⇲