fix problems on UCU's [iphone]

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—— Run into issues on UCU's ? Get help pending when official support gets back to you!

UCU's Mobile Banking
Info:
company: University Credit Union
: https://www.ucumaine.com/contact/
: www.ucumaine.com
Chat with our AI-based UCU's Support
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Bugs issue

Mobile check deposit feature no longer works

Fix: 1. Ensure that your camera is functioning properly. Test it by taking a regular photo. 2. Check if the app has permission to access your cam... ⇲

Quick balance option does not work

Fix: 1. Ensure that you have enabled the quick balance feature in the app settings. 2. Restart the app and try accessing the quick balance featur... ⇲
 
Loading issue

Loading circle spins indefinitely

Fix: 1. Check your internet connection. If it’s weak, try switching to a different network or resetting your router. 2. Force close the app and r... ⇲
 
Compatibility issue

Inconsistent functionality across devices

Fix: 1. Ensure that all devices are running the latest version of the UCU Mobile Banking app. Check for updates in the App Store. 2. Compare the... ⇲

Limited features compared to desktop site

Fix: 1. Familiarize yourself with the features available in the mobile app by checking the app's help section or user guide. 2. Use the desktop s... ⇲

Cannot access check deposit feature on iOS 9

Fix: 1. Check if the UCU Mobile Banking app supports iOS 9. If not, consider updating your iOS to a newer version if your device allows it. 2. If... ⇲

UCU's fails to load account history on new phone

Fix: 1. Ensure you are logged into the correct account. Double-check your login credentials. 2. Check your internet connection to ensure it is st... ⇲
 
Camera issue

Camera alignment issue for check deposits

Fix: 1. Ensure you are in a well-lit area to improve camera performance. 2. Hold the check flat and steady, and try to align it within the on-scr... ⇲
 
Security issue

One-time PIN requirement is inconvenient

Fix: 1. Check if there is an option in the app settings to remember your device for future logins, which may reduce the frequency of PIN requests... ⇲
 
Ads issue

Ads present in the app

Fix: 1. Check if there is a premium version of the app available for purchase that removes ads. 2. If ads are distracting, try to focus on the ma... ⇲
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 what users are saying
Good experience
95.8%

Neutral
2.3%

Bad experience
1.9%

~ from our NLP analysis of 1,600 combined software ratings.

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 Private Data UCU's collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics