fix problems on Customer Spark [iphone]

—— Run into issues on Customer Spark? Get help pending when official support gets back to you!

Customer Spark

Info:

company: Walmart

: https://customersparkcommunity.walmart.com/

: customersparkcommunity.walmart.com

Chat with our AI-based Customer Spark Support

🛠️ Common Customer Spark Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Customer Spark requires frequent sign-ins

Fix: Check your app settings to see if there is an option to stay logged in or remember your credentials. Go to the app's settings, look for 'Acc... ⇲

Error messages during surveys

Fix: Try clearing the app's cache. Go to 'Settings' > 'Customer Spark' > 'Storage' and select 'Clear Cache'. This can help resolve temporary issu... ⇲

Bugs issue

Inconsistent point rewards

Fix: Check the app's FAQ or help section to understand the point system better. Sometimes, points may not be awarded immediately and can take tim... ⇲

Limited survey availability

Fix: Check your profile settings within the app to ensure that your demographic information is complete and accurate. This can help match you wit... ⇲

Notifications issue

Notifications not aligned with new content

Fix: Check your notification settings within the app. Go to 'Settings' > 'Notifications' and ensure that all relevant notifications are enabled f... ⇲

Customer Spark does not remember user credentials

Fix: Make sure that your device settings allow the app to save passwords. Go to 'Settings' > 'Passwords' and ensure that the app is allowed to sa... ⇲

Login issues on iPad

Fix: Ensure that you are using the latest version of the app. Go to the App Store, search for Customer Spark, and check for any available updates... ⇲

Screen issue

Screen size issues on iPad

Fix: Check if the app has a specific setting for display or screen size. Go to 'Settings' within the app and look for display options that may he... ⇲

Crashes issue

Customer Spark crashes or freezes

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPads) to see all open apps, then swipe... ⇲

Updates issue

Outdated copyright information

Fix: This issue typically does not affect app functionality, but you can check for updates to see if a new version addresses this. Go to the App... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.1%

Bad experience

1.2%

Neutral

0.7%

~ from our NLP analysis of 1,999 combined software ratings.

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Private Data Customer Spark collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics