fix problems on PRISM [iphone]

​

—— Run into issues on PRISM? Get help pending when official support gets back to you!

PRISM: Live Streaming App
Info:
company: NAVER Corp.
: https://prismlive.com/en_us/mapp
Chat with our AI-based PRISM Support
   Hello! How can I assist you?  

characters left:
 
Freezing issue

Stream freezes and cannot end stream

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by running a speed test. 2. Res... ⇲
 
Settings issue

Recording options not saved

Fix: 1. Check app permissions: Ensure PRISM has the necessary permissions to save settings. Go to Settings > Privacy and check the relevant permi... ⇲
 
Audio issue

Audio from other apps becomes choppy

Fix: 1. Close background apps: Double-tap the home button and swipe up on apps to close them, freeing up system resources. 2. Restart your devic... ⇲

Volume control issues

Fix: 1. Check device volume: Ensure that your device's volume is turned up and not muted. Use the physical volume buttons to adjust. 2. Adjust a... ⇲

Audio only coming from one side

Fix: 1. Check audio settings: Go to Settings > Sounds & Haptics and ensure that audio balance is set to the center. 2. Restart the app: Close PR... ⇲
 
UI issue

Chat not visible on stream

Fix: 1. Check chat settings: In PRISM, navigate to the settings and ensure that the chat feature is enabled for your stream. 2. Restart the app:... ⇲

Inbuilt browser interaction issues

Fix: 1. Clear browser cache: If the inbuilt browser has a cache clearing option, use it to refresh the browser. 2. Restart the app: Close PRISM... ⇲

Bitrate and signal strength not visible

Fix: 1. Check settings: In PRISM, navigate to the settings and ensure that bitrate and signal strength options are enabled. 2. Restart the app:... ⇲

Screen broadcasting button missing on iOS

Fix: 1. Check app permissions: Ensure PRISM has permission to access screen recording. Go to Settings > Privacy > Screen Recording and check perm... ⇲
 
Updates issue

Inability to save streams after update

Fix: 1. Check storage space: Go to Settings > General > iPhone Storage and ensure you have enough space to save streams. 2. Restart the app: Clo... ⇲
 
Compatibility issue

Limited controls compared to desktop

Fix: 1. Familiarize with mobile controls: Review the app's help section or user guide to understand the available controls on mobile. 2. Use des... ⇲
 
Network issue

Disconnects from other devices

Fix: 1. Check Bluetooth settings: Ensure that your device is properly connected to any external devices via Bluetooth. Go to Settings > Bluetooth... ⇲
 
Messages issue

Chat does not show subscriber messages

Fix: 1. Check chat settings: Ensure that subscriber messages are enabled in the chat settings of PRISM. 2. Restart the app: Close PRISM and reop... ⇲
 
Notifications issue

Donation alerts not showing

Fix: 1. Check alert settings: In PRISM, navigate to the settings and ensure that donation alerts are enabled. 2. Restart the app: Close PRISM an... ⇲

Alerts not appearing for stream elements

Fix: 1. Check alert settings: In PRISM, navigate to the settings and ensure that alerts for stream elements are enabled. 2. Restart the app: Clo... ⇲

External app notification cuts broadcast

Fix: 1. Enable Do Not Disturb: Before starting your stream, enable Do Not Disturb mode to prevent notifications from interrupting your broadcast.... ⇲
 
Customization issue

Custom RTMP defaults to 720p 30fps

Fix: 1. Check RTMP settings: In PRISM, navigate to the RTMP settings and see if there are options to change the default resolution and frame rate... ⇲

Viewer count cannot be turned off

Fix: 1. Check settings: In PRISM, navigate to the settings and look for an option to hide or disable viewer count. 2. Restart the app: Close PRI... ⇲
 
Video issue

Watermark on saved videos

Fix: 1. Check settings: In PRISM, navigate to the settings and look for an option to disable the watermark on saved videos. 2. Restart the app:... ⇲
 
Glitches issue

VTuber emotions not changing

Fix: 1. Check VTuber settings: In PRISM, navigate to the VTuber settings and ensure that the emotion controls are enabled. 2. Restart the app: C... ⇲
 
Gameplay issue

Lag during mobile gameplay streaming

Fix: 1. Check internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by running a speed test. 2. Lower st... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
85.6%

Bad experience
8.7%

Neutral
5.7%

~ from our NLP analysis of 1,796 combined software ratings.

 Switch to these Alternatives:
Streamlabs: Live Streaming App
Starscape Creator Studio
Go Live - Live Streaming App
Streamlabs Controller
GoStream - Livestream
Hyper: VTubers & AI Avatars
Mango Live-Live Stream
Bare Live -Live Stream, Chat
Vibie - Live Streams Community
YouNow: Go Live, Make Friends

 Private Data PRISM collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics