fix problems on Mr. Cooper [iphone]

—— Run into issues on Mr. Cooper? Get help pending when official support gets back to you!

Mr. Cooper

Info:

company: Nationstar Mortgage Holdings Inc.

: https://www.mrcooper.com/

: www.mrcooper.com

Chat with our AI-based Mr. Cooper Support

🛠️ Common Mr. Cooper Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mr. Cooper does not support Face ID login

Fix: While the app does not support Face ID, you can enable Touch ID if your device supports it. Go to the app settings, find the 'Security' sect... ⇲

Payments applied incorrectly

Fix: Double-check the payment details before confirming any transaction. Ensure that the payment amount and the account you are paying from are c... ⇲

Crashes issue

Mr. Cooper frequently crashes or times out

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Mr. Cooper, and check for updates. If an update is av... ⇲

Account issue

Cannot paste account and routing numbers

Fix: Instead of using the paste function, try typing the account and routing numbers manually. This can help avoid any formatting issues that may... ⇲

Mr. Cooper does not save user information

Fix: Ensure that you are allowing the app to access your device's storage and settings. Check your iPhone settings under Privacy to confirm that... ⇲

Compatibility issue

Limited functionality on iPad

Fix: If the app is not fully functional on your iPad, try using the iPhone version of the app in compatibility mode. You can do this by downloadi... ⇲

Support issue

Customer support difficult to reach

Fix: Try reaching out to customer support during off-peak hours, such as early morning or late evening, when wait times may be shorter. Have your... ⇲

Unresponsive customer service

Fix: If customer service is unresponsive, try reaching out through multiple channels, such as email, phone, or social media, to increase your cha... ⇲

Payments issue

Mr. Cooper forgets saved payment methods

Fix: After entering your payment method, ensure you select the option to save it for future use. If the app continues to forget your payment meth... ⇲

Confusing payment application process

Fix: Take time to read through the payment instructions provided in the app carefully. If you are unsure about a step, refer to the FAQs or help... ⇲

Errors in processing payments

Fix: Before making a payment, double-check all entered information for accuracy. If you encounter an error, try restarting the app and attempting... ⇲

Inaccurate payment tracking

Fix: Regularly check your account statements against the app's payment tracking to identify discrepancies. If you notice inaccuracies, document t... ⇲

Inconsistent performance and errors during login

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the perfo... ⇲

Settings issue

No ability to manage autopay from the app

Fix: If autopay management is not available in the app, check the Mr. Cooper website for options to manage your autopay settings. Log in to your... ⇲

Ads issue

Frequent prompts to refinance

Fix: If you are receiving frequent refinance prompts, check your account settings to see if there is an option to disable notifications related t... ⇲

Features issue

Lack of basic features like payoff calculator

Fix: If the app lacks a payoff calculator, consider using online calculators available on financial websites. You can input your loan details to... ⇲

Downloads issue

Inability to download statements properly

Fix: Ensure that you have a stable internet connection when attempting to download statements. If the download fails, try again after a few minut... ⇲

UI issue

Mr. Cooper navigation is cumbersome

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located to improve your navigation... ⇲

Limited information displayed upfront

Fix: Explore the app's settings to see if there are options to customize the information displayed on your dashboard. Some apps allow users to pr... ⇲

Camera issue

Scan text functionality is broken

Fix: If the scan text feature is not working, ensure that your camera permissions are enabled for the app. Go to your iPhone settings, find the M... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.9%

Neutral

1.1%

Bad experience

1.0%

~ from our NLP analysis of 47,631 combined software ratings.

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Private Data Mr. Cooper collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics