fix problems on Creators' App [iphone]

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—— Run into issues on Creators' App? Get help pending when official support gets back to you!

Creators' App
Info:
company: Sony Corporation
: https://www.sony.net/ca/
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Uploads issue

Cannot upload directly to external hard drive

Fix: Use a file management app like Files on your iPhone. Open the Files app, navigate to the location of your photos, select the files you want... ⇲
 
Settings issue

Bluetooth access requires additional settings adjustments

Fix: Ensure that Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. If the app still requires adjustments,... ⇲

Manual app opening required for location information

Fix: Check if there is an option in the app settings to allow background app refresh. Go to Settings > General > Background App Refresh and ensur... ⇲
 
Permissions issue

Creators' App demands full photo library access

Fix: If you are uncomfortable granting full access, you can limit the app's access by going to Settings > Privacy > Photos, and selecting the Cre... ⇲

Location access required for Bluetooth connection

Fix: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled. Then, find the Creators' App and set it to 'Whil... ⇲
 
Network issue

Annoying pop-ups for Wi-Fi and cellular data

Fix: Check the app's settings to see if there is an option to disable notifications or pop-ups related to Wi-Fi and cellular data. This can often... ⇲

Unstable connection with iPhone

Fix: Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. An outdated iOS can cause connectivity is... ⇲

Wi-Fi access point feature not functioning

Fix: Check if your iPhone's Wi-Fi is turned on and that you are connected to a network. Go to Settings > Wi-Fi and ensure you are connected to th... ⇲

Requires Bluetooth and Wi-Fi to connect

Fix: Make sure both Bluetooth and Wi-Fi are enabled on your iPhone. You can do this by swiping down from the top right corner of your screen to a... ⇲

Auto disconnects after connecting

Fix: Check if there are any settings in the app that control connection stability or timeout settings. Adjust these settings if available. OR... ⇲

USB connection issues

Fix: Ensure that your USB cable is functioning properly. Try using a different cable or USB port to see if the issue persists. OR Check if you... ⇲

Inconsistent connectivity

Fix: Ensure that your iPhone is within range of the Bluetooth or Wi-Fi device you are trying to connect to. Move closer to the device if necessar... ⇲
 
Camera issue

Touch to set focal point not available

Fix: Check if there is an update available for the Creators' App in the App Store. Sometimes, features may be added or fixed in newer versions. T... ⇲
 
Crashes issue

Creators' App crashes with 'not enough memory' error

Fix: Free up space on your iPhone by deleting unused apps, photos, or videos. Go to Settings > General > iPhone Storage to see what is taking up... ⇲
 
Slow issue

Slow transfer times

Fix: Ensure that you are using a high-speed Wi-Fi connection. If possible, connect to a 5GHz network instead of a 2.4GHz network for faster trans... ⇲

Slow video transfer

Fix: Check your Wi-Fi connection speed. If you are on a slow network, consider switching to a faster network or using a wired connection if possi... ⇲
 
Login issue

Login problems with app

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Security issue

Excessive security measures for file transfer

Fix: Review the app's settings to see if there are options to adjust security measures. Some apps allow you to toggle certain security features o... ⇲
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 what users are saying
Good experience
59.3%

Bad experience
36.9%

Neutral
3.8%

~ from our NLP analysis of 1,022 combined software ratings.

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 Private Data Creators' App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 500 GB: $9.99 500 GB Storage Plan
  2. 100 GB: $4.99 100 GB Storage Plan