fix problems on Bluebeam Cloud [iphone]

​

—— Run into issues on Bluebeam Cloud? Get help pending when official support gets back to you!

Bluebeam Cloud
Info:
company: Bluebeam, Inc.
: https://support.bluebeam.com/
Chat with our AI-based Bluebeam Cloud Support
   Hello! How can I assist you?  

characters left:
 
Syncing issue

Cannot access documents uploaded on desktop

Fix: 1. Ensure that you are logged into the same account on both the desktop and mobile app. 2. Check your internet connection to ensure it is s... ⇲

Projects do not show up in the app

Fix: 1. Ensure you are logged into the correct account that has access to the projects. 2. Refresh the app by pulling down on the screen. 3. Ch... ⇲
 
Slow issue

Slow upload speeds

Fix: 1. Check your internet connection speed using a speed test app. If the speed is slow, try switching to a different Wi-Fi network or using ce... ⇲
 
Customization issue

No markup tools available

Fix: 1. Check if you are using the latest version of the app. Update if necessary. 2. Explore the app's settings to see if markup tools can be e... ⇲

No erase tool or undo button

Fix: 1. Check the app's settings or help section to see if these tools are hidden or require activation. 2. If these tools are not available, co... ⇲

Inability to add markups

Fix: 1. Ensure that you are using the latest version of the app. Update if necessary. 2. Check if you have the correct permissions to add markup... ⇲
 
Compatibility issue

Inability to view Studio projects on mobile

Fix: 1. Ensure you are logged into the correct account that has access to the Studio projects. 2. Check for any updates to the app that may addr... ⇲

No support for sessions

Fix: 1. Check the app's documentation or help section to see if there are any workarounds for session management. 2. If sessions are critical fo... ⇲
 
Freezing issue

Bluebeam Cloud freezes when opening drawings

Fix: 1. Close the app completely and restart your iPhone. 2. Ensure that your device has enough storage space available. Go to Settings > Genera... ⇲
 
Permissions issue

Limited access to project data

Fix: 1. Verify that you have the correct permissions to access the project data. Check with your project administrator if necessary. 2. Ensure y... ⇲
 
Screen issue

Blank screen when logging in

Fix: 1. Check your internet connection to ensure it is stable. 2. Close the app and restart your iPhone. 3. Try logging in again after clearing... ⇲
 
UI issue

Poor mobile experience compared to competitors

Fix: 1. Familiarize yourself with the app's features and settings to optimize your experience. 2. Provide feedback through the app's feedback fe... ⇲

Confusing user interface

Fix: 1. Take time to explore the app and familiarize yourself with its layout and features. 2. Refer to the app's help section or user guide for... ⇲
 
Support issue

Unresponsive support for critical issues

Fix: 1. Check the app's help section for troubleshooting guides that may address your issue. 2. Look for community forums or user groups where y... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
72.1%

Good experience
26.5%

Neutral
1.5%

~ from our NLP analysis of 68 combined software ratings.

 Switch to these Alternatives:
BIM 360
AutodeskĀ® BIM 360 Glue
BIM 360 Field
BIM 360 Field for iPhones
Bosch MeasureOn
Revizto V5
Revizto Site
Viewpoint Teamā„¢
Autodesk | Events
Newforma

 Private Data Bluebeam Cloud collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics