fix problems on Viva.com [iphone]

—— Run into issues on Viva.com? Get help pending when official support gets back to you!

viva.com

Info:

company: VIVA WALLET HOLDINGS - SOFTWARE DEVELOPMENT SA

: https://help.vivawallet.com/

: www.viva.com

Chat with our AI-based viva.com Support

🛠️ Common viva.com Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Not enough space for full phone number

Fix: Check if the app has a character limit for phone numbers. If it does, try entering your phone number without the country code or any special... ⇲

Password reset fails

Fix: Ensure that you are entering the correct email address associated with your account when requesting a password reset. Check your spam or jun... ⇲

Invalid login despite correct password

Fix: Double-check that you are entering your username and password correctly, paying attention to case sensitivity and any special characters. If... ⇲

UI issue

Buttons are broken

Fix: Try restarting the app to see if the buttons become responsive again. If that doesn't work, force close the app by swiping up from the botto... ⇲

Video issue

Video identification is inadequate

Fix: Ensure that you are in a well-lit area and that your camera lens is clean. Poor lighting can affect the quality of video identification. Try... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.9%

Bad experience

3.7%

Neutral

2.4%

~ from our NLP analysis of 82 combined software ratings.

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Private Data viva.com collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics