fix problems on MarginNote 4 [iphone]

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—— Run into issues on MarginNote 4? Get help pending when official support gets back to you!

MarginNote 4
Info:
company: Beijing Yunsi Software Technology Co., Ltd
: http://forum.marginnote.com
: marginnote.com
Chat with our AI-based MarginNote 4 Support
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Support issue

Difficulty finding answers to simple questions

Fix: Create a personal FAQ document where you jot down solutions to questions you encounter. This can serve as a quick reference for future use.... ⇲

Customer service issues

Fix: Utilize online community forums where other users may have shared solutions to similar issues, as peer support can be very helpful. OR Do... ⇲

Limited English-language support

Fix: Use translation tools or apps to help translate any non-English content you encounter within the app. OR Seek out user-created guides or... ⇲
 
Bugs issue

Undo function not working for ink annotations

Fix: Try using the 'Clear All' option for ink annotations if the undo function fails. This will remove all annotations, allowing you to start fre... ⇲

PDF viewer going blank

Fix: Try closing and reopening the PDF file. If the issue persists, restart the app to refresh its memory. OR If the PDF file is large, consid... ⇲

Web to PDF feature not functioning properly

Fix: Check your internet connection and try again. If the issue persists, clear the app's cache or data if possible. OR Use an alternative met... ⇲

Notes disappearing in extended section

Fix: Regularly save your notes and back them up to a cloud service to prevent loss. Check if there is an autosave feature in the app settings.... ⇲

Missing bookmarks in ePubs

Fix: Check if the bookmarks are saved in a different section of the app or if they can be restored from a previous session. OR As a workaround... ⇲
 
Syncing issue

Inconsistent syncing between devices

Fix: Ensure that you are logged into the same account on all devices and that syncing is enabled in the app settings. Check your internet connect... ⇲
 
Freezing issue

Bugs causing screen freezes

Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button) and swipe the Margi... ⇲
 
Search issue

Limited search functionality

Fix: Use specific keywords or phrases when searching to narrow down results. Try different variations of the terms you are looking for. OR Org... ⇲
 
Customization issue

No adjustable width for outliner in mindmap mode

Fix: As a workaround, try zooming in or out on the mind map to adjust your view, which may help in managing the layout better. OR Consider usi... ⇲

No folder organization in study sets

Fix: Create a naming convention for your study sets that includes categories or subjects to help you organize them better. OR Use tags or labe... ⇲

Inability to unlink cards in mindmap

Fix: Try selecting the card and looking for an option to 'detach' or 'unlink' in the context menu or settings. OR If unlinking is not possible... ⇲
 
Updates issue

Layout changes from previous versions are confusing

Fix: Refer to user forums or community discussions where others may have shared their experiences and tips on adapting to the new layout. OR S... ⇲
 
Downloads issue

iOS version not available for download

Fix: Check your device compatibility and ensure that your iOS version meets the app's requirements. Update your device if necessary. OR If the... ⇲
 
UI issue

No landscape mode during study

Fix: Check the app settings to see if there is an option to enable landscape mode. If not, consider using the app in portrait mode for now. OR... ⇲
 
Payments issue

Restore purchase button not functioning

Fix: Try restarting the app and then attempting to restore purchases again. Sometimes, a simple restart can resolve minor glitches. OR Check y... ⇲
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 what users are saying
Good experience
86.4%

Bad experience
9.4%

Neutral
4.2%

~ from our NLP analysis of 404 combined software ratings.

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 Private Data MarginNote 4 collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 14 days Free Trial: $0.00 14 days Free Trial of PRO version
  2. Upgrade to PRO from MN3(iOS): $4.99 Upgrade to RPO from MN3.(Only on iOS)
  3. 14 days Free Trial: $0.00 14 days Free Trial of MAX version
  4. Unlock PRO Forever (New): $12.99 Gain the Full Power of iPad & Pencil to Learn
  5. Unlock MAX Forever (New): $49.99 Mac & All platforms, Extra Advanced Features
  6. Unlock MAX based on PRO (New): $38.00 Unlock MAX Forever based on PRO
  7. Upgrade to MAX from MN3(macOS): $19.99 Upgrade to MAX from MN3. (Only on macOS)
  8. Subscription to MAX (Annually): $12.99 Boost Pro with extra Max features & platforms
  9. Subscription to MAX (3 months): $4.99 Boost Pro with extra Max features & platforms
  10. Subscription to MAX (6 months): $7.99 Boost Pro with extra Max features & platforms