fix problems on GO [iphone]

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—— Run into issues on GO ? Get help pending when official support gets back to you!

GO / Taxi app for Japan
Info:
company: GO Inc.
: https://go.goinc.jp/
: go.goinc.jp
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Registration issue

SMS verification issues for US numbers

Fix: If you're having trouble with SMS verification, ensure that your phone number is entered correctly, including the country code. You can also... ⇲
 
Customization issue

Limited car size options

Fix: If you find the car size options limited, check if the app has a 'Car Options' or 'Vehicle Type' feature that allows you to select different... ⇲
 
Payments issue

Payment processing problems

Fix: To resolve payment processing issues, first check your internet connection to ensure it is stable. Then, verify that your payment method is... ⇲

Difficulty in changing payment methods

Fix: To change your payment method, go to the 'Payment' section in the app settings. Look for an option to 'Edit' or 'Manage Payment Methods' and... ⇲
 
Bugs issue

Inaccurate fare estimates

Fix: If you notice inaccurate fare estimates, try to check the fare estimate before confirming your ride. If the estimate seems off, you can adju... ⇲
 
UI issue

No cancel button in the app

Fix: If you cannot find a cancel button, try swiping down on the ride request screen or looking for a menu icon that may reveal additional option... ⇲

Inability to review driver ratings after submission

Fix: If you want to change your driver rating after submission, check if the app allows you to edit your review within a certain time frame. Look... ⇲
 
Messages issue

No messaging option for drivers

Fix: If you need to communicate with your driver, try using the 'Call Driver' feature if available. This allows you to speak directly with the dr... ⇲
 
Account issue

Account setup requires Japanese phone number

Fix: If you do not have a Japanese phone number, consider using a virtual phone number service that provides Japanese numbers for verification pu... ⇲
 
Compatibility issue

Lack of English translation in parts of the app

Fix: To navigate the app more easily, try changing the app's language settings if available. Look for a 'Language' option in the settings menu to... ⇲
 
Notifications issue

Pickup area changes without notification

Fix: If you notice that the pickup area changes unexpectedly, try to confirm your pickup location before requesting a ride. You can manually adju... ⇲
 
Location issue

GO may not recognize user location correctly

Fix: If the app is not recognizing your location, ensure that location services are enabled for the app in your phone's settings. Go to 'Settings... ⇲
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 what users are saying
Good experience
96.5%

Bad experience
2.3%

Neutral
1.2%

~ from our NLP analysis of 4,941 combined software ratings.

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 Private Data GO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics