fix problems on GoCamera [iphone]

​

—— Run into issues on GoCamera? Get help pending when official support gets back to you!

GoCamera – PlayMemories Mobile
Info:
company: Swiftware Solutions GmbH
: http://swiftware.co/support/gocamera/
: swiftware.co
Chat with our AI-based GoCamera Support
   Hello! How can I assist you?  

characters left:
 
Settings issue

Cannot change camera settings

Fix: 1. Access Settings: Open the GoCamera app and navigate to the settings menu. Look for options related to camera settings and ensure you have... ⇲
 
Crashes issue

GoCamera crashes after taking a photo

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find GoCamera, and select 'Offload App'. This will clear the cache without de... ⇲
 
Network issue

Slow Wi-Fi connection

Fix: 1. Test Your Wi-Fi: Use another device to check if the Wi-Fi is slow across the board. If so, restart your router by unplugging it for 10 se... ⇲
 
Uploads issue

No option to transfer old images

Fix: 1. Use iCloud: If you have iCloud enabled, ensure that your old images are backed up there. You can access them from the Photos app on your... ⇲
 
Compatibility issue

Poor compatibility with certain camera models

Fix: 1. Check Compatibility List: Visit the GoCamera website or the app's description in the App Store to verify if your camera model is supporte... ⇲
 
Payments issue

Refund requests denied

Fix: 1. Review App Store Policies: Familiarize yourself with the App Store's refund policy to understand the criteria for refunds. 2. Document Yo... ⇲
 
Support issue

Lack of clear instructions

Fix: 1. Explore In-App Help: Check if the app has a help or FAQ section within the settings menu that provides guidance on usage. 2. Online Tutor... ⇲
 
Customization issue

Limited features

Fix: 1. Explore Settings: Go through the app settings to ensure you are utilizing all available features. Some features may be hidden or require... ⇲

No trial period available

Fix: 1. Look for Promotions: Occasionally, the app may offer promotional trials or discounts. Keep an eye on the App Store for any such offers. 2... ⇲
 
Downloads issue

GoCamera does not download photos

Fix: 1. Check Permissions: Go to Settings > Privacy > Photos and ensure that GoCamera has permission to access your photos. 2. Restart the App: C... ⇲
 
Video issue

Choppy and laggy remote control

Fix: 1. Improve Wi-Fi Signal: Ensure that your iPhone and camera are within a good range of the Wi-Fi router to improve connection stability. 2.... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Restart Your Device: Sometimes, a simple restart of your iPhone can resolve performance inconsistencies. 2. Clear Background Apps: Double... ⇲
 
UI issue

Difficult to navigate

Fix: 1. Familiarize with the Interface: Spend some time exploring the app's interface to become more comfortable with its layout and features. 2.... ⇲
 
Ads issue

GoCamera poorly advertised

Fix: 1. Explore App Store: Check the app's page in the App Store for detailed descriptions and user reviews that may provide insights into its fe... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
66.6%

Good experience
30.2%

Neutral
3.3%

~ from our NLP analysis of 338 combined software ratings.

 Switch to these Alternatives:
Shutter - Sony Camera Remote
Control Wifi Sony Camera App
PlayMemorise Mobile CameraLive
Camrote
Sony | Visual Story
Alpha Linker - Camera Transfer
Transfer & Tagging
Wifibooth the PRO photo booth
Imaging Edge Mobile
Movie Edit add-on

 Private Data GoCamera collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics