fix problems on Умный Дом.ру [iphone]

​

—— Run into issues on Умный Дом.ру? Get help pending when official support gets back to you!

Умный Дом.ру
Info:
company: CJSC ER-Telecom Holding
: http://dom.ru/lk/feedback
Chat with our AI-based Умный Дом.ру Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

Frequent push notifications for PRO subscription

Fix: Adjust your notification settings. Go to Settings > Notifications > Умный Дом.ру and customize the notification preferences to reduce the fr... ⇲
 
Payments issue

Video access restricted without payment

Fix: Review the app's features to understand what is included in the free version. If video access is a priority, consider subscribing to the PRO... ⇲

Payment process leads to website loop

Fix: Clear your browser cache and cookies. Go to Settings > Safari > Clear History and Website Data, then try the payment process again. OR Tr... ⇲

Payment issues despite multiple transactions

Fix: Check your payment method in the App Store. Go to Settings > [your name] > Payment & Shipping to ensure your payment information is correct... ⇲

Basic functions made paid features

Fix: Review the app's feature list to understand what is included in the free version. If basic functions are essential, consider subscribing to... ⇲

Limited access after payment

Fix: Review the app's subscription tiers to understand what features are included in your current plan. You may need to upgrade for full access.... ⇲
 
Bugs issue

Inability to open door through app

Fix: Ensure that your app is updated to the latest version. Check for updates in the App Store and install any available updates. OR Check you... ⇲
 
UI issue

Empty app interface

Fix: Force close the app and reopen it. Swipe up from the bottom of the screen (or double-click the home button) to see the app switcher, then sw... ⇲

Cannot see who opens the door

Fix: Ensure that your app is updated to the latest version, as updates may include new features or fixes. OR Check the app settings to see if... ⇲
 
Video issue

No video during intercom calls

Fix: Ensure that your app has permission to access the camera. Go to Settings > Privacy > Camera and make sure Умный Дом.ру is enabled. OR Che... ⇲
 
Crashes issue

Умный Дом.ру not working for a month

Fix: Check for any available updates for the app in the App Store. If an update is available, install it as it may fix existing bugs. OR If th... ⇲
 
Support issue

No response to support requests

Fix: Check the app's FAQ or help section for common issues and solutions that may address your concerns without needing direct support. OR Try... ⇲

Missing support contact information

Fix: Look for a help or support section within the app that may provide contact details or a support form. OR Check the app's website for a su... ⇲
 
Registration issue

Registration issues with verification codes

Fix: Ensure that you are entering the correct phone number and that your device has a good signal to receive SMS messages. Try resending the veri... ⇲
 
Network issue

Intercom control not connecting

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent the intercom from connecting properly. OR Restart yo... ⇲
 
Slow issue

Slow app performance

Fix: Close any unnecessary background apps to free up memory. Double-click the home button (or swipe up from the bottom) and swipe up on apps you... ⇲
 
Customization issue

Lack of interface languages

Fix: Check the app settings to see if there is an option to change the language. Some apps allow you to select your preferred language within the... ⇲

No quick access widget for door opening

Fix: Check if the app has a widget feature. Swipe right on your home screen to access the widget screen, scroll to the bottom, and tap 'Edit' to... ⇲

Unnecessary design changes instead of functionality improvements

Fix: Explore the app settings to see if there are options to customize the interface to your liking, which may help improve your experience. OR... ⇲
 
Login issue

No QR code login

Fix: Check the app settings to see if there is an option for QR code login. If not, you may need to use the standard login method. OR If QR co... ⇲
 
Updates issue

Removed features from previous version

Fix: Check the app's update notes in the App Store to see if the removed features were mentioned and if there are any alternatives provided. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
82.2%

Bad experience
15.3%

Neutral
2.5%

~ from our NLP analysis of 522 combined software ratings.

 Switch to these Alternatives:
ВТБ Мобайл: оператор связи
t2. Новый уровень
YOTA
МегаФон
билайн
Маруся – голосовой помощник!
Yandex with Alice
ДМБ Таймер - The Official App
VPN Snail - Proxy service
Парковки России

 Private Data Умный Дом.ру collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Usage Data
    • Diagnostics