fix problems on MyDEMCO [iphone]

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—— Run into issues on MyDEMCO? Get help pending when official support gets back to you!

MyDEMCO
Info:
company: Dixie Electric Membership Corporation
: https://www.DEMCO.org/payment-options/mobile-app
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Payments issue

Cannot enter payment information

Fix: 1. Check for app updates: Ensure you are using the latest version of MyDEMCO. Go to the App Store and update if necessary. 2. Verify your pa... ⇲

Auto pay setup issues

Fix: 1. Verify payment information: Ensure that your payment information is entered correctly and that there are no issues with your payment meth... ⇲

Inability to pay different accounts under the same name

Fix: 1. Check the app settings: Look for an option to manage multiple accounts within the app settings. 2. Use separate logins: If possible, crea... ⇲
 
UI issue

Outage map not working

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart t... ⇲
 
Network issue

Inconsistent outage status

Fix: 1. Refresh the outage status: Pull down on the outage map or status screen to refresh the information. 2. Check for updates: Ensure you have... ⇲
 
Login issue

Cannot log in or reset password

Fix: 1. Verify your credentials: Double-check that you are entering the correct username and password. Ensure that Caps Lock is not on. 2. Use th... ⇲

No face ID option for login

Fix: 1. Check app settings: Go to the settings within MyDEMCO to see if there is an option to enable Face ID for login. 2. Update the app: Ensure... ⇲

Account number required for login

Fix: 1. Locate your account number: Check your billing statement or any previous correspondence from MyDEMCO to find your account number. 2. Use... ⇲
 
Crashes issue

MyDEMCO crashes

Fix: 1. Update the app: Ensure you are using the latest version of MyDEMCO. Go to the App Store and check for updates. 2. Restart your iPhone: A... ⇲
 
Registration issue

Cannot create an account

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Verify your information: Make sure all required fields a... ⇲

MyDEMCO hangs during account creation

Fix: 1. Check your internet connection: Ensure you have a stable internet connection while creating your account. 2. Restart the app: Close MyDEM... ⇲
 
Account issue

No option to log out

Fix: 1. Check the app settings: Look for a settings or account section within the app where a log-out option may be hidden. 2. Restart the app: S... ⇲
 
Updates issue

Forced to use new app

Fix: 1. Familiarize yourself with the new app: Take some time to explore the new features and layout of the app to ease the transition. 2. Check... ⇲
 
Support issue

Unresponsive customer service

Fix: 1. Check for alternative contact methods: Look for other ways to reach customer service, such as email or social media, if the app's support... ⇲
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 what users are saying
Bad experience
69.2%

Good experience
25.0%

Neutral
5.8%

~ from our NLP analysis of 52 combined software ratings.

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 Private Data MyDEMCO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics