fix problems on TaHoma North America [iphone]

—— Run into issues on TaHoma North America? Get help pending when official support gets back to you!

TaHoma North America

Info:

company: SOMFY SAS

: https://www.somfysystems.com/en-us/support

: www.somfysystems.com

Chat with our AI-based TaHoma North America Support

🛠️ Common TaHoma North America Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Needs more options for functionality

Fix: Explore the app settings to see if there are any hidden features or advanced settings that can be enabled. Sometimes, functionality can be e... ⇲

Limited programming range for sunrise/sunset

Fix: Manually adjust the programming settings to set specific times for your devices instead of relying solely on the sunrise/sunset feature. Thi... ⇲

UI issue

Clunky interface for shade control

Fix: Familiarize yourself with the app layout by reviewing the user manual or online resources to better understand how to navigate the interface... ⇲

Cannot delete old blinds

Fix: Go to the device management section of the app, select the blind you wish to delete, and look for a delete or remove option. If it’s not vis... ⇲

No visual indication of shade position

Fix: Use a physical marker or a separate app that can track the position of your shades if the TaHoma app does not provide this feature. OR Co... ⇲

No indication of blinds' open/closed status

Fix: Consider using smart blinds that have built-in sensors to provide real-time status updates through their own app. OR Manually track the s... ⇲

Poor user experience overall

Fix: Take time to familiarize yourself with the app's features and settings, as understanding the app better can improve your experience. OR P... ⇲

Updates issue

Stop button missing after update

Fix: Check the app settings to see if the stop button can be re-enabled or if there are any new settings related to control options after the upd... ⇲

TaHoma North America updates disrupt functionality

Fix: Before updating the app, take note of the current version and any specific settings you have configured. After the update, you can revert to... ⇲

Requires reprogramming after updates

Fix: Keep a backup of your programming settings in a document so you can quickly restore them after an update. OR Check if the app has a featu... ⇲

Support issue

Lack of setup guidance or FAQs

Fix: Search online for user forums or community groups where other users may have shared their setup experiences and tips. OR Create a persona... ⇲

Poor instructions for setup

Fix: Refer to online resources or user-generated content for additional setup instructions that may clarify the official documentation. OR Doc... ⇲

Frequent login requirements

Fix: Check the app settings for any options related to session timeouts or login preferences and adjust them if possible. OR Ensure that your... ⇲

Customization issue

Difficult advanced programming

Fix: Look for video tutorials or step-by-step guides online that can provide visual assistance for advanced programming features. OR Practice... ⇲

No percentage control for awnings

Fix: If the app does not support percentage control, consider using a smart home system that integrates with TaHoma and offers more granular cont... ⇲

Network issue

Inconsistent device connectivity

Fix: Ensure that your Wi-Fi network is stable and that the TaHoma hub is within range of your router. Consider moving the hub closer to the route... ⇲

Unreliable connection to hub

Fix: Ensure that the hub is placed in a central location and not obstructed by walls or furniture to improve connectivity. OR Regularly check... ⇲

Crashes issue

TaHoma North America crashes when adding devices

Fix: Ensure that your device meets the app's system requirements and that you have sufficient storage space available. OR Try clearing the app... ⇲

Glitches issue

Ghost effects with blind motors

Fix: Check the motor calibration settings in the app to ensure they are correctly configured for your blinds. OR Perform a factory reset on th... ⇲

Compatibility issue

Limited support for individual blind control

Fix: Explore the app settings to see if there are options to group blinds or control them individually, as this may be hidden in advanced setting... ⇲