fix problems on HUUM [iphone]

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—— Run into issues on HUUM? Get help pending when official support gets back to you!

HUUM
Info:
company: HUUM
: http://huum.eu/#contact-us
: huum.eu
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Settings issue

Inability to turn sauna on/off remotely

Fix: 1. Ensure that your iPhone is connected to the same WiFi network as the sauna. If not, the app may not be able to communicate with the sauna... ⇲

Language resets to default

Fix: 1. Check app language settings: Go to the app settings and ensure that the desired language is selected. 2. Restart the app: Close the app... ⇲
 
Bugs issue

Timer function not working

Fix: 1. Check the timer settings: Ensure that you have set the timer correctly within the app. Double-check the duration and confirm the settings... ⇲

Frequent app errors

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the HUUM app, and select 'Offload App'. This will remove the app but kee... ⇲

Equipment malfunctions

Fix: 1. Check connections: Ensure that all cables and connections to the sauna are secure and properly connected. 2. Restart the sauna unit: If... ⇲

Error messages during operation

Fix: 1. Restart the app: Close the HUUM app completely and reopen it to refresh the operation. 2. Check for updates: Ensure that both your iPhon... ⇲
 
UI issue

Unclear on/off status

Fix: 1. Check the app interface: Make sure you are familiar with the app's layout and indicators for on/off status. Look for any visual cues or n... ⇲

Unresponsive controls

Fix: 1. Restart the app: Close the HUUM app completely and reopen it to refresh the controls. 2. Restart your iPhone: A simple restart can help... ⇲

UI is not user-friendly

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features. 2. Refer to the user manual:... ⇲
 
Notifications issue

Push notifications not received

Fix: 1. Check notification settings: Go to Settings > Notifications > HUUM and ensure that notifications are enabled. 2. Ensure Do Not Disturb i... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize online resources: Check the HUUM website for FAQs, user manuals, or community forums that may provide answers to common issues.... ⇲

Lack of clear instructions

Fix: 1. Refer to the user manual: If available, consult the user manual for detailed instructions on using the app and sauna. 2. Look for online... ⇲
 
Slow issue

Lag between action and response

Fix: 1. Close background apps: Free up resources by closing other apps running in the background. 2. Restart your iPhone: A simple restart can h... ⇲
 
Login issue

Inconsistent login issues

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable WiFi or cellular network. 2. Reset your password: If yo... ⇲
 
Syncing issue

Loss of scheduled sessions

Fix: 1. Check app settings: Ensure that your scheduled sessions are saved correctly in the app. 2. Restart the app: Close the HUUM app completel... ⇲
 
Installation issue

Difficult initial setup

Fix: 1. Follow the user manual: Refer to the user manual for step-by-step instructions on the initial setup process. 2. Watch tutorial videos: L... ⇲
 
Updates issue

No pre-release testing

Fix: 1. Stay updated: Regularly check for app updates in the App Store to ensure you have the latest version with potential bug fixes. 2. Provid... ⇲
 
Network issue

Frequent disconnections

Fix: 1. Check WiFi signal strength: Ensure that your iPhone is within range of the WiFi router. If the signal is weak, try moving closer to the r... ⇲
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 what users are saying
Bad experience
90.2%

Good experience
7.8%

Neutral
2.0%

~ from our NLP analysis of 51 combined software ratings.

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 Private Data HUUM collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics