fix problems on MileagePlus X [iphone]

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—— Run into issues on MileagePlus X? Get help pending when official support gets back to you!

MileagePlus X
Info:
company: UAL
: https://united.com/mileageplusx
: united.com
Chat with our AI-based MileagePlus X Support
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Crashes issue

MileagePlus X crashes during gift card purchases

Fix: Clear the app's cache by going to your iPhone settings, selecting the MileagePlus X app, and choosing 'Clear Cache' if available. This can h... ⇲
 
Account issue

Inability to update billing address

Fix: Try logging out of the app and logging back in. Sometimes, refreshing your session can allow you to access the billing address update featur... ⇲

Cannot remove or update credit cards

Fix: Ensure that you are not trying to remove a card that is currently set as the default payment method. Change the default card first before at... ⇲
 
Payments issue

Gift cards not accepted at some retailers

Fix: Before making a purchase, verify with the retailer if they accept the specific gift card you are using. Some retailers may have restrictions... ⇲

Errors in transaction processing

Fix: Try restarting the app and attempting the transaction again. This can help clear temporary glitches that may be causing errors. OR If the... ⇲

Refund process is slow and unresponsive

Fix: Document your refund request with screenshots and transaction details. This can help expedite the process if you need to follow up. OR Ch... ⇲

Daily spend limit inconsistencies

Fix: Review your account settings to confirm your daily spending limits. Sometimes, limits can be adjusted based on account status or promotions.... ⇲

Charges made in error with miles instead of credit card

Fix: Review your transaction history to confirm the error and gather evidence before reporting it through the app's support feature. OR If the... ⇲
 
Syncing issue

Miles not credited for purchases

Fix: Ensure that you are following the correct process for earning miles. Double-check that you are using the app as intended for eligible purcha... ⇲

MileagePlus X does not track purchases accurately

Fix: Regularly check your transaction history in the app and compare it with your receipts to ensure accuracy. Report any discrepancies through t... ⇲
 
Login issue

MileagePlus X signs users out frequently

Fix: Check your device settings to ensure that the app is not being restricted in the background. Go to Settings > MileagePlus X and enable Backg... ⇲
 
UI issue

Confusing interface after updates

Fix: Take some time to explore the app after updates. Familiarize yourself with any new features or layout changes to better navigate the app.... ⇲
 
Customization issue

No option to suggest stores

Fix: Utilize social media platforms or community forums to share your suggestions. Engaging with other users may help amplify your request. OR... ⇲
 
Support issue

Lack of clear customer support contact

Fix: Check the app's help section for any listed support options, such as email or chat support, which may not be immediately visible. OR Visi... ⇲
 
Security issue

Issues with two-factor authentication

Fix: Ensure that your phone number is correctly linked to your account and that you have access to receive verification codes. OR If you are n... ⇲

Fraud issues take too long to resolve

Fix: Document all fraudulent transactions with screenshots and details to provide clear evidence when reporting the issue. OR Follow up regula... ⇲
 
Compatibility issue

Inability to access United dining

Fix: Ensure that your MileagePlus account is linked correctly to the app. Check your account settings for any connection issues. OR Try loggin... ⇲
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 what users are saying
Good experience
95.1%

Bad experience
3.2%

Neutral
1.7%

~ from our NLP analysis of 19,169 combined software ratings.

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 Private Data MileagePlus X collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics