fix problems on MyNOVEC [iphone]

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—— Run into issues on MyNOVEC? Get help pending when official support gets back to you!

MyNOVEC
Info:
company: Northern Virginia Electric Cooperative
: https://www.novec.com/contactus
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Features issue

MyNOVEC lacks essential features compared to website

Fix: Make a list of the essential features you need that are missing from the app. Check if there are any updates available for the app in the Ap... ⇲
 
Notifications issue

Frequent 2FA pin notifications

Fix: If you are receiving frequent 2FA notifications, check your account settings to see if you can adjust the frequency of these notifications o... ⇲
 
Login issue

Long login times

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. Also, try restarting your device t... ⇲

Email sign-in not available

Fix: If email sign-in is not available, check if the app allows sign-in through other methods, such as phone number or social media accounts. Use... ⇲
 
UI issue

Opens pages in Safari instead of embedded web view

Fix: Check the app settings to see if there is an option to enable embedded web views. If not, you may need to accept that some links will open i... ⇲

Difficult to read interface on iPhone 12

Fix: Adjust the display settings on your iPhone by going to Settings > Display & Brightness and increasing the text size or enabling bold text to... ⇲

Overall poor app design

Fix: Provide feedback through the app's feedback option if available, detailing specific design issues you encounter. This can help the developer... ⇲
 
Loading issue

Usage data fails to load

Fix: Try refreshing the app or logging out and back in to see if the usage data loads correctly. Ensure that you have a stable internet connectio... ⇲
 
Payments issue

Auto payment cancellation during transfer

Fix: Check your payment settings in the app to ensure that your payment method is correctly set up and that there are no issues with your bank or... ⇲
 
Support issue

Poor communication about app transition

Fix: Check the app's official website or social media channels for any announcements regarding the app transition. They may have posted updates o... ⇲

Redirects to website for outage reporting

Fix: Bookmark the outage reporting page in your mobile browser for quicker access. You can also save it as a shortcut on your home screen for eas... ⇲
 
Bugs issue

Half of the buttons do not work

Fix: Try restarting the app or your device to see if this resolves the issue. Ensure that the app is updated to the latest version, as updates ma... ⇲
 
Freezing issue

MyNOVEC locks on various screens

Fix: If the app locks up, try force-closing it by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the a... ⇲

MyNOVEC freezes during login

Fix: Ensure that your app is updated to the latest version. If it continues to freeze, try clearing the app's cache by going to Settings > Genera... ⇲
 
Privacy issue

Directly coded into Google Analytics

Fix: If you are concerned about privacy, check the app's privacy policy to understand how your data is being used. You can also adjust your devic... ⇲
 
Compatibility issue

Unusable on mobile devices

Fix: If the app is unusable, try accessing the service through a mobile browser instead. This may provide a better experience until the app is im... ⇲
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 what users are saying
Bad experience
77.5%

Good experience
22.5%

Neutral
0.0%

~ from our NLP analysis of 40 combined software ratings.

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 Private Data MyNOVEC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics