fix problems on Aulani Resort [iphone]

​

—— Run into issues on Aulani Resort? Get help pending when official support gets back to you!

Aulani Resort
Info:
company: Disney
: https://www.disneyaulani.com/faq/
: www.disneyaulani.com
Chat with our AI-based Aulani Resort Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Inaccurate reservation details

Fix: Log out of the app and log back in to refresh your reservation details. This can help sync your account with the server and correct any disc... ⇲

Missing restaurant menus

Fix: Try refreshing the app by pulling down on the screen to reload the content. This can help load any missing data, including restaurant menus.... ⇲
 
UI issue

Clunky user interface

Fix: Explore the app's settings to customize your experience. Sometimes, adjusting settings can improve usability and make navigation smoother.... ⇲

Inability to view dining reservations

Fix: Log out and log back into the app to refresh your reservations. This can sometimes resolve visibility issues. OR Check your email for din... ⇲

Difficult navigation

Fix: Take a moment to review the app's help section or user guide if available. This can provide tips on how to navigate more effectively. OR... ⇲
 
Features issue

No digital room key

Fix: Check if the app has been updated to include digital key functionality. If not, you may need to use a physical key card during your stay.... ⇲

No full property map

Fix: Check the Aulani Resort website for downloadable maps or resources that may not be available in the app. OR Ask for a physical map at the... ⇲

Limited room selection options

Fix: Check for any filters that may be limiting your room selection. Adjusting these can reveal more options. OR Consider using the Aulani Res... ⇲

No real-time availability for activities

Fix: Check the Aulani Resort website for real-time availability, as it may provide more accurate information than the app. OR Call the resort... ⇲
 
Compatibility issue

Web-based functionality

Fix: Use the Aulani Resort website for tasks that the app does not support. The website may have more comprehensive features for managing reserva... ⇲

Poor integration with other Disney apps

Fix: Check for updates for all Disney-related apps you are using. Sometimes, integration issues can be resolved with the latest versions. OR U... ⇲
 
Crashes issue

Frequent app crashes

Fix: Restart your iPhone. This can clear temporary glitches that may be causing the app to crash. OR Uninstall and reinstall the app. This can... ⇲
 
Search issue

No search bar for reservations

Fix: Use the app's menu to navigate to the reservations section manually. Familiarize yourself with the layout to find reservations more easily.... ⇲
 
Syncing issue

Inconsistent reservation linking

Fix: Ensure that you are logged into the same account across all devices. This can help maintain consistency in reservation linking. OR Manual... ⇲

Cannot retrieve reservation details

Fix: Log out and log back into the app to refresh your session. This can help retrieve your reservation details. OR Check your email for reser... ⇲
 
Network issue

Unstable booking process

Fix: Try booking during off-peak hours when server traffic is lower. This can improve the stability of the booking process. OR Clear your app... ⇲
 
Settings issue

Cannot adjust guest information

Fix: Log into your account on the Aulani Resort website to make changes to your guest information, as the app may have limitations. OR Keep a... ⇲
 
Loading issue

Check-in process fails

Fix: Ensure you have a stable internet connection during the check-in process. A weak connection can cause failures. OR Try checking in at the... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
70.8%

Good experience
25.4%

Neutral
3.8%

~ from our NLP analysis of 209 combined software ratings.

 Switch to these Alternatives:
Shaka Guide | GPS Audio Tours
LEGOLAND California - Official
Hawaiian Airlines
Oahu GPS Audio Tour Guide
A-Way WeGo
DaBus2 - The Oahu Bus App
SDZ Safari Park - Travel Guide
Stakeout
San Diego Zoo - Travel Guide
Walt Disney Swan and Dolphin

 Private Data Aulani Resort collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Sensitive Info