fix problems on Soum [iphone]

​

—— Run into issues on Soum ? Get help pending when official support gets back to you!

Soum | سـوم
Info:
company: Soum Platform Trading Company
: https://soum.sa/
Chat with our AI-based Soum Support
   Hello! How can I assist you?  

characters left:
 
Support issue

Poor customer service response

Fix: Utilize any available live chat options or social media channels for quicker responses. Often, companies respond faster on platforms like Tw... ⇲

Unreliable return process

Fix: Familiarize yourself with the return policy before making a purchase. Ensure you understand the steps required to initiate a return and keep... ⇲

Long wait times for support

Fix: Try reaching out during off-peak hours when support demand may be lower, which can lead to quicker responses. OR Utilize any self-service... ⇲

Unresponsive after-sales service

Fix: Document all interactions with after-sales service and escalate your issue if you do not receive a response within a reasonable timeframe.... ⇲

Difficulties in resolving disputes

Fix: Familiarize yourself with the dispute resolution process outlined by the platform. Follow the steps provided to ensure your dispute is handl... ⇲
 
Payments issue

High fees and hidden charges

Fix: Review the fee structure on the platform's website before making a purchase. Look for any sections that detail fees associated with shipping... ⇲

Delayed refunds

Fix: Keep track of your refund request and follow up with customer service if you do not receive your refund within the expected timeframe. Provi... ⇲

Excessive commission fees for sellers

Fix: Sellers should review the fee structure and consider adjusting their pricing strategy to account for the fees while remaining competitive.... ⇲
 
Bugs issue

Products received in damaged condition

Fix: Inspect your package immediately upon delivery. If you notice damage, take photos and report it to customer service within the timeframe spe... ⇲

Inconsistent product quality

Fix: Look for products with a high number of positive reviews and ratings to ensure better quality. Avoid products with few reviews or low rating... ⇲
 
Security issue

Lack of buyer protection

Fix: Research the platform's buyer protection policies before making a purchase. Look for guarantees or policies that cover refunds or exchanges... ⇲

No verification of product specifications

Fix: Research the product specifications on the manufacturer's website or other trusted sources to confirm the details before purchasing. OR A... ⇲

Frequent issues with counterfeit products

Fix: Purchase from well-known brands or verified sellers to reduce the risk of receiving counterfeit items. Look for seller ratings and reviews.... ⇲

Untrustworthy sellers on the platform

Fix: Research seller ratings and reviews before making a purchase. Look for sellers with a high number of positive reviews and a verified status.... ⇲
 
Ads issue

Misleading advertisements

Fix: Always read reviews from other buyers before making a purchase to gauge the authenticity of the product and the accuracy of the advertisemen... ⇲
 
Settings issue

Unclear policies for buyers and sellers

Fix: Take the time to read through the platform's terms of service and policies regarding buyers and sellers to understand your rights and respon... ⇲
 
Performance issue

Poor app performance

Fix: Ensure that your app is updated to the latest version available in the App Store, as updates often include performance improvements and bug... ⇲
 
Messages issue

Inadequate communication regarding order status

Fix: Check your account on the platform for order updates and tracking information. Ensure that notifications are enabled for updates regarding y... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
85.0%

Bad experience
11.9%

Neutral
3.1%

~ from our NLP analysis of 1,481 combined software ratings.

 Switch to these Alternatives:
سيارة - اشترها من جوالك
eXtra اكسترا
Tamara | Split your payments
حراج
Mstaml
جرير | Jarir
Golden Scent قولدن سنت
Sahseh | صحصح
المتسوق | أقوى اكواد خصم
شباك | Shobbak

 Private Data Soum collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Search History
    • Browsing History
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Search History
    • Browsing History
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data