fix problems on Studocu [iphone]

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—— Run into issues on Studocu? Get help pending when official support gets back to you!

Studocu: Study Notes & Sharing
Info:
company: StuDocu
: https://www.studocu.com/en/support
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Login issue

login issues with generic error messages

Fix: First, check your internet connection to ensure it is stable. If the connection is fine, try resetting your password by selecting the 'Forgo... ⇲
 
Freezing issue

site freezes and crashes

Fix: Ensure that your app is updated to the latest version available in the App Store. Updates often include bug fixes and performance improvemen... ⇲
 
Payments issue

invalid payment verification links

Fix: Double-check the email or message containing the payment verification link for any typos or errors. If the link appears broken, try copying... ⇲

high subscription cost with poor service

Fix: Evaluate your usage of the app and determine if the subscription is worth the cost based on the resources you access. If you find it lacking... ⇲

inability to access documents without payment

Fix: Consider using the app's free trial or limited access features to evaluate the resources available before committing to a payment. This can... ⇲
 
Screen issue

blank screen upon signing in

Fix: This issue may be related to a temporary glitch. Try closing the app completely and reopening it. If that doesn't work, restart your device... ⇲
 
Storage issue

limited resources available

Fix: Explore the app's search and filter features to find resources that may not be immediately visible. You can also check if there are user-gen... ⇲
 
Uploads issue

rejection of submitted documents

Fix: Review the submission guidelines provided by the app to ensure your documents meet all requirements. Pay attention to formatting, content or... ⇲
 
Support issue

lack of customer support

Fix: Utilize any available help or FAQ sections within the app to find answers to common questions. Many issues can be resolved by consulting the... ⇲
 
Updates issue

outdated study guides

Fix: Check for any updates or newer versions of the study guides within the app. If you find outdated materials, consider providing feedback thro... ⇲
 
Privacy issue

excessive personal information visibility

Fix: Review your privacy settings within the app to limit the visibility of your personal information. Adjust settings to restrict who can see yo... ⇲
 
Compatibility issue

poor app performance on certain devices

Fix: Check if your device meets the app's minimum system requirements. If it does not, consider upgrading your device or using the app on a diffe... ⇲
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 what users are saying
Good experience
85.6%

Bad experience
12.6%

Neutral
1.9%

~ from our NLP analysis of 1,400 combined software ratings.

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 Private Data Studocu collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics