fix problems on Stan [iphone]

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Stanford Children's
Info:
company: Stanford Children’s Health
: https://www.stanfordchildrens.org/en/about/contact
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UI issue

No back button after viewing test results

Fix: 1. Use the device's back gesture: On iPhones, you can swipe from the left edge of the screen to go back to the previous screen. 2. Check fo... ⇲

User interface not friendly

Fix: 1. Familiarize with the layout: Spend some time exploring the app to understand its layout and features. 2. Use help resources: Look for an... ⇲
 
Compatibility issue

Inability to connect Apple Health app

Fix: 1. Check permissions: Go to Settings > Privacy > Health, and ensure that the Stanford Children's app has permission to access your health da... ⇲
 
Security issue

No FaceID support

Fix: 1. Enable FaceID for other apps: Check if FaceID is enabled for other apps in Settings > Face ID & Passcode. If it works for others, the iss... ⇲
 
Slow issue

Slow performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom) to view open apps and swipe away any that you are not u... ⇲
 
Account issue

Issues with accessing MyChart

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as connectivity issues can prevent access. 2. Update the a... ⇲
 
Permissions issue

Authorization difficulties for patients over 18

Fix: 1. Verify account details: Ensure that all personal information is correctly entered in the app, as discrepancies can cause authorization is... ⇲
 
Updates issue

Error message about app update

Fix: 1. Check for updates: Go to the App Store, search for the Stanford Children's app, and see if an update is available. If so, download and in... ⇲
 
Loading issue

Unusable when opening visit summaries

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Update the app: Go to the App Store and check f... ⇲
 
Messages issue

Frustrating message sending experience

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as poor connectivity can affect message sending. 2. Restart the... ⇲
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 what users are saying
Good experience
85.1%

Bad experience
11.8%

Neutral
3.1%

~ from our NLP analysis of 262 combined software ratings.

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 Private Data Stan collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics