fix problems on CoinFolio [iphone]

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—— Run into issues on CoinFolio? Get help pending when official support gets back to you!

CoinFolio - Crypto Portfolio
Info:
company: Iwo Koslowsky
: https://coinfolio.info/contact/
Chat with our AI-based CoinFolio Support
   Hello! How can I assist you?  

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Syncing issue

Balances not refreshing

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that resolves the issue. 2. Manually refre... ⇲

Portfolio prices not updating

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Manually refresh the portfolio by pulling... ⇲
 
Screen issue

News tab leads to blank screen

Fix: 1. Check your internet connection to ensure it is stable. 2. Try closing the app and reopening it to see if the news tab loads correctly aft... ⇲
 
UI issue

Keyboard issues in app

Fix: 1. Restart your iPhone to reset any temporary glitches affecting the keyboard. 2. Check for any software updates for your iPhone by going to... ⇲

No charts available

Fix: 1. Use external charting tools or websites that provide cryptocurrency charts to supplement your tracking in CoinFolio. 2. Check if there ar... ⇲
 
Backup issue

Data erases after a few days

Fix: 1. Ensure that you are saving your data correctly within the app. Check if there is a 'Save' or 'Sync' option that needs to be activated. 2.... ⇲
 
Battery issue

Background updates drain battery

Fix: 1. Disable background app refresh for CoinFolio by going to Settings > General > Background App Refresh and turning it off for the app. 2. L... ⇲
 
Settings issue

Cannot track multiple purchase prices

Fix: 1. Manually track multiple purchase prices by creating separate entries for each purchase in the app if the feature is not available. 2. Use... ⇲
 
Customization issue

Cannot override removed coins

Fix: 1. Check the app settings to see if there is an option to manage or restore removed coins. 2. If the app allows, try adding the coins back m... ⇲
 
Payments issue

Lost in-app purchases

Fix: 1. Check your purchase history in the App Store by going to Settings > [your name] > Subscriptions to see if the purchase is listed. 2. If i... ⇲

Basic iOS features hidden behind paywall

Fix: 1. Explore the app thoroughly to ensure you are not missing any features that may be available for free. 2. Consider using alternative apps... ⇲
 
Bugs issue

Pricing bugs

Fix: 1. Manually check the prices of the cryptocurrencies on a reliable exchange or financial news website to verify if the app's prices are accu... ⇲
 
Support issue

No customer support response

Fix: 1. Check the app's FAQ or help section for common issues and solutions that may address your concerns. 2. Try reaching out through different... ⇲
 
Crashes issue

CoinFolio crashes after update

Fix: 1. Restart your iPhone after the update to clear any temporary issues. 2. Check for any additional updates in the App Store that may address... ⇲
 
Gameplay issue

Limited features for tracking

Fix: 1. Explore the app's settings to see if there are any hidden features or options that can be enabled. 2. Use additional apps in conjunction... ⇲
 
Compatibility issue

No Bitcoin Cash support

Fix: 1. Keep track of your Bitcoin Cash holdings manually or use another app that supports Bitcoin Cash for tracking. 2. Check for updates regula... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
53.3%

Bad experience
46.7%

Neutral
0.0%

~ from our NLP analysis of 15 combined software ratings.

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 Private Data CoinFolio collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Remove Ads: $8.99 Remove ad-banner on the bottom
  2. Dark Mode: $0.99 Change the app colors to dark
  3. Historical Chart data: $4.99 Access all historical chart data
  4. Biometric Unlock: $0.99 Unlock with Touch or Face ID