fix problems on Vetster [iphone]

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—— Run into issues on Vetster? Get help pending when official support gets back to you!

Vetster – Online Vets 24/7
Info:
company: Vetster Inc.
: https://vetster.com/en-us/support
: vetster.com
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Payments issue

No itemized receipt provided

Fix: 1. Check Your Email: After your appointment, check the email associated with your account for a receipt. Sometimes, it may be sent there ins... ⇲
 
Bugs issue

Shopping cart issues

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > Vetster and offload the app to clear the cache. Reinstall the app afterward.... ⇲

Vets can cancel appointments last minute

Fix: 1. Set Up Notifications: Ensure that you have notifications enabled for the app to receive updates about your appointments. Go to Settings >... ⇲

Countdown timer starts early

Fix: 1. Check Time Settings: Ensure that your device's time settings are set to automatic. Go to Settings > General > Date & Time and enable 'Set... ⇲
 
Gameplay issue

Inability to progress past certain steps

Fix: 1. Restart the App: Close the app completely and reopen it. This can help reset any stuck processes. 2. Check for Updates: Ensure that you a... ⇲
 
Audio issue

Poor audio quality during calls

Fix: 1. Check Your Internet Connection: Ensure you have a strong and stable internet connection. Switch to a different network if necessary. 2. U... ⇲
 
Freezing issue

Vetster freezes

Fix: 1. Force Close the App: Double-tap the home button (or swipe up from the bottom on newer models) and swipe up on the Vetster app to close it... ⇲
 
Customization issue

Limited ability to filter vets

Fix: 1. Use Search Function: Utilize the search bar to enter specific criteria (like location or specialty) to find vets that meet your needs. 2.... ⇲
 
Account issue

Prescription issues with pharmacies

Fix: 1. Confirm Prescription Details: Double-check the prescription details in the app to ensure they are correct before contacting the pharmacy.... ⇲

Inconsistent vet availability

Fix: 1. Check Availability Regularly: Vet availability can change frequently, so check the app regularly for the most up-to-date information. 2.... ⇲
 
Loading issue

Delayed medication delivery

Fix: 1. Track Your Order: Use any tracking information provided in the app or via email to check the status of your medication delivery. 2. Conta... ⇲
 
Support issue

Lack of customer service contact options

Fix: 1. Use In-App Support: Check if there’s a help or support section within the app that may provide FAQs or chat options. 2. Look for Contact... ⇲
 
Security issue

Vets may not be licensed to prescribe

Fix: 1. Verify Vet Credentials: Before your appointment, check the vet's profile in the app for their credentials and licensing information. 2. A... ⇲
 
Messages issue

Limited communication during appointments

Fix: 1. Prepare Questions: Before your appointment, prepare a list of questions to ensure you cover all necessary topics during the limited time.... ⇲
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 what users are saying
Good experience
88.1%

Bad experience
10.6%

Neutral
1.4%

~ from our NLP analysis of 1,545 combined software ratings.

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 Private Data Vetster collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data