fix problems on REMS Companion App [iphone]

—— Run into issues on REMS Companion App? Get help pending when official support gets back to you!

REMS Companion App

Info:

company: Celgene Corporation

: https://www.BMSREMSPatientSafety.com

Chat with our AI-based REMS Companion App Support

🛠️ Common REMS Companion App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

REMS Companion App freezes while watching stream

Fix: 1. Close other apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on any apps... ⇲

slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by opening a web page or another... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and check for updates for the REMS Companion App. Developers often release... ⇲

Loading issue

limited offline functionality

Fix: 1. Download content in advance: If the app allows you to download videos or content for offline viewing, make sure to do this while you have... ⇲

Support issue

poor customer support

Fix: 1. Utilize in-app help: Check if the REMS Companion App has a help or FAQ section within the app that can provide answers to common issues.... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > REMS Companion App and ensure that notifications are enabled. Adjust the al... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for a tutorial or hel... ⇲

Customization issue

lack of customization options

Fix: 1. Explore settings: Check the app settings thoroughly to see if there are any hidden customization options that you may have missed. 2. Use... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background activity: Go to Settings > General > Background App Refresh and turn it off for the REMS Companion App to reduce battery... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check system requirements: Ensure your device meets the minimum system requirements for the REMS Companion App. This information can usua... ⇲