fix problems on Backbone [iphone]

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Backbone — Next-Level Play
Info:
company: Backbone Labs, Inc
: https://backbone.com/support
: backbone.com
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Updates issue

Limited game library without subscription

Fix: 1. Explore the free games available in the app to maximize your experience without a subscription. 2. Check for any promotional offers or tr... ⇲

Subscription required for full app features

Fix: 1. Review the features included in the subscription to determine if they align with your gaming needs. 2. If you decide not to subscribe, fo... ⇲
 
UI issue

Difficulty in removing games from the app

Fix: 1. Navigate to the game library section of the app. 2. Look for an 'Edit' or 'Manage' option, which may allow you to select and remove games... ⇲

Start broadcast button not persistent

Fix: 1. Check the app settings to see if there is an option to keep the broadcast button visible. 2. Restart the app to see if the button appears... ⇲

No clear indication of game availability

Fix: 1. Regularly check the app's game library for updates on available games. 2. Look for any notifications or announcements within the app rega... ⇲

Backbone navigation can be confusing

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Look for a help or tutorial section within the app that may provid... ⇲

Inability to share directly to LinkedIn

Fix: 1. Use the app's sharing features to share content to other social media platforms and then manually share to LinkedIn from there. OR 1.... ⇲

No separate share buttons for highlights and stories

Fix: 1. Use the general share button to share highlights and stories together, if available. 2. Consider taking screenshots of highlights and sha... ⇲
 
Crashes issue

Backbone crashes on certain devices

Fix: 1. Ensure your device meets the app's minimum requirements. 2. Update your device's iOS to the latest version. 3. Clear the app's cache if t... ⇲
 
Video issue

Streaming quality can be fuzzy

Fix: 1. Check your internet connection speed using a speed test app. 2. If the speed is low, try switching to a wired connection or a different W... ⇲
 
Audio issue

Audio cuts out during gameplay

Fix: 1. Check the app's audio settings to ensure sound is enabled. 2. Restart the app to see if the audio issue resolves. OR 1. If using Bluet... ⇲
 
Compatibility issue

No native iPad support

Fix: 1. Use the iPhone version of the app on your iPad by downloading it from the App Store. 2. You can also try using the app in compatibility m... ⇲

Limited controller compatibility with older games

Fix: 1. Check the app's documentation for a list of compatible controllers. 2. If your controller is not supported, consider using a different co... ⇲

Controller requires phone case removal

Fix: 1. Look for a controller that is designed to work with phone cases or has adjustable grips. 2. If possible, use a slim case that allows the... ⇲

Limited support for non-cloud games

Fix: 1. Focus on the cloud games available in the app for the best experience. 2. Check if there are any updates or expansions planned for non-cl... ⇲
 
Bugs issue

Inaccurate game listings

Fix: 1. Refresh the game library by pulling down on the screen to update the listings. 2. Check for any app updates that may fix listing inaccura... ⇲

Backbone does not automatically close after use

Fix: 1. Manually close the app by swiping it away from the app switcher after use. 2. Check your device settings to see if there are any backgrou... ⇲
 
Ads issue

Frequent pop-ups for app installation

Fix: 1. Check the app settings for any options to disable notifications or pop-ups. 2. If the pop-ups are related to ads, consider using the app... ⇲
 
Registration issue

Requires phone number and email for setup

Fix: 1. If privacy is a concern, consider using a secondary email address or a temporary phone number service for setup. OR 1. Review the app'... ⇲
 
Gameplay issue

Joy sticks are too floppy for FPS games

Fix: 1. Adjust the sensitivity settings in the app to see if it improves control responsiveness. 2. Consider using a different controller that of... ⇲

Frame rate drops during gameplay

Fix: 1. Close any background apps to free up system resources. 2. Lower the graphics settings in the app if available. OR 1. Restart your devi... ⇲

Controller button malfunctions

Fix: 1. Check the controller's battery level and replace or recharge if necessary. 2. Clean the controller buttons to ensure they are not stuck o... ⇲
 
Customization issue

No option to customize app feed

Fix: 1. Explore the app settings to see if there are any personalization options available. 2. If customization is limited, consider providing fe... ⇲

Inability to pin recently played games

Fix: 1. Check the app settings to see if there is an option to pin or favorite games. 2. If this feature is not available, consider keeping a man... ⇲
 
Account issue

Issues with game pass redemption

Fix: 1. Double-check the redemption code for accuracy and ensure it hasn't expired. 2. Restart the app and try redeeming the code again. OR 1.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.4%

Bad experience
2.8%

Neutral
1.8%

~ from our NLP analysis of 73,003 combined software ratings.

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 Private Data Backbone collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Backbone+: $39.99 All Access
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  10. Backbone+: $7.99 All Access