fix problems on Blockchain.com [iphone]

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—— Run into issues on Blockchain.com? Get help pending when official support gets back to you!

Blockchain.com: Crypto Wallet
Info:
company: Blockchain
: https://support.blockchain.com
: www.blockchain.com
Chat with our AI-based Blockchain.com Support
   Hello! How can I assist you?  

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Support issue

Poor customer service response

Fix: 1. Use in-app support: Navigate to the support section within the app for FAQs or chat options. 2. Email support: If in-app support is slow,... ⇲

No phone support available

Fix: 1. Use in-app support: Utilize the in-app support features for assistance. 2. Email support: Reach out via email for issues that require det... ⇲
 
Account issue

Account locked without explanation

Fix: 1. Check your email: Look for any communication from Blockchain.com regarding the lock. 2. Reset your password: Sometimes, resetting your pa... ⇲

Verification process is lengthy

Fix: 1. Prepare documents: Ensure you have all required documents ready for verification to speed up the process. 2. Follow instructions carefull... ⇲

Inconsistent account balance display

Fix: 1. Refresh the app: Pull down on the balance display to refresh it. 2. Log out and back in: This can sometimes resolve display issues. OR... ⇲
 
Payments issue

Withdrawal fees are excessive

Fix: 1. Review fee structure: Check the app's fee schedule in the settings or help section to understand the fees associated with withdrawals. 2.... ⇲

Inability to transfer funds to bank

Fix: 1. Check bank compatibility: Ensure your bank is supported for transfers. 2. Verify account details: Double-check that your bank account det... ⇲

High transaction fees

Fix: 1. Compare fees: Look for alternative wallets or exchanges that may offer lower fees for transactions. 2. Optimize transaction size: If poss... ⇲

Error messages during purchases

Fix: 1. Check internet connection: Ensure you have a stable internet connection before making purchases. 2. Restart the app: Close and reopen the... ⇲

Delayed fund recovery process

Fix: 1. Document everything: Keep a record of all communications regarding fund recovery. 2. Follow up regularly: Check in on the status of your... ⇲
 
UI issue

Transaction history not visible

Fix: 1. Refresh the app: Pull down on the transaction history page to refresh it. 2. Check for updates: Ensure the app is updated to the latest v... ⇲
 
Compatibility issue

Limited support for certain countries

Fix: 1. Use VPN: If you are in a country with limited support, consider using a VPN to access the app. 2. Check for local alternatives: Research... ⇲
 
Security issue

Scam investment platforms prevalent

Fix: 1. Research platforms: Always research any investment platform before using it. Look for reviews and user experiences. 2. Use official chann... ⇲

Fake trading platforms exist

Fix: 1. Verify legitimacy: Always check for licenses and regulatory compliance of trading platforms before engaging. 2. Use trusted sources: Only... ⇲
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 what users are saying
Good experience
92.6%

Bad experience
4.8%

Neutral
2.7%

~ from our NLP analysis of 173,171 combined software ratings.

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 Private Data Blockchain.com collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics