fix problems on Google Photos [iphone]

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—— Run into issues on Google Photos? Get help pending when official support gets back to you!

Google Photos: Backup & Edit
Info:
company: Google
: https://support.google.com/photos
: www.google.com
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Syncing issue

Syncing issues with iCloud

Fix: Ensure that both Google Photos and iCloud are set to back up your photos. Check your iCloud settings by going to Settings > [your name] > iC... ⇲
 
UI issue

Difficult to delete photos selectively

Fix: To delete photos selectively, open Google Photos, tap on 'Photos' at the bottom, and select the photos you want to delete by long-pressing o... ⇲

Google Photos can be confusing to navigate

Fix: Familiarize yourself with the app by exploring the different tabs: Photos, Albums, and Sharing. Take some time to click around and see what... ⇲
 
Crashes issue

Google Photos crashes during upload

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Google Photos, and tap 'Update' if available. An outd... ⇲
 
Bugs issue

Photos sometimes disappear without explanation

Fix: Check your 'Trash' folder in Google Photos. Deleted photos are stored there for 30 days before being permanently removed. You can restore th... ⇲

Duplicates photos without easy removal

Fix: Use the 'Free up space' feature to help identify and remove duplicates. This feature can help you manage your storage and may highlight dupl... ⇲

Inconsistent photo quality retention

Fix: Ensure that you are uploading photos in the desired quality setting. Go to Settings > Back up & sync > Upload size and select 'Original qual... ⇲
 
Features issue

Facial recognition feature is inadequate

Fix: Manually tag people in your photos to improve the facial recognition feature. Open a photo, tap on the 'i' icon, and add a name to the perso... ⇲
 
Security issue

No option for password protection on albums

Fix: While Google Photos does not offer password protection for albums, you can create a private album and share it only with specific people. To... ⇲

No Face ID or password protection feature

Fix: While Google Photos does not have built-in Face ID or password protection, you can use the iPhone's built-in features to restrict access to... ⇲
 
Customization issue

Limited editing options compared to other apps

Fix: Explore the editing features available in Google Photos by tapping on a photo and selecting 'Edit'. You can adjust brightness, contrast, and... ⇲
 
Glitches issue

Glitches when scrolling through photos

Fix: Try restarting the app or your device. This can often resolve temporary glitches and improve performance. OR Check for updates to the app... ⇲
 
Compatibility issue

Limited functionality on non-mobile devices

Fix: Access Google Photos through a web browser on your computer. This version offers more features and a larger screen for managing your photos.... ⇲
 
Storage issue

Limited original quality storage option

Fix: If you need to store photos in original quality, consider purchasing additional Google One storage. This will allow you to keep your photos... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.6%

Bad experience
6.0%

Neutral
2.4%

~ from our NLP analysis of 428,391 combined software ratings.

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Photos for ID

 Private Data Google Photos collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. 100 GB: $1.99 Google One Storage
  2. 100 GB: $1.99 Google One Storage
  3. 200 GB: $2.99 Google One Storage
  4. 2 TB: $9.99 Google One Storage
  5. 200 GB: $2.99 Google One Storage
  6. 100 GB: $1.99 Google One Storage
  7. 100 GB: $1.99 Google One Storage
  8. 100 GB of Storage (1 year): $19.99 Google One Storage
  9. 100 GB: $1.99 Google One Storage
  10. 2 TB: $9.99 Google One Storage