fix problems on Ultenic [iphone]

—— Run into issues on Ultenic? Get help pending when official support gets back to you!

Ultenic

Info:

company: Shenzhen Ultenic Technology Co.Ltd.

: https://www.ultenic.com

Chat with our AI-based Ultenic Support

🛠️ Common Ultenic Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Ultenic doesn’t allow emptying on command

Fix: Check if the app is updated to the latest version. Go to the App Store, search for Ultenic, and see if an update is available. If so, update... ⇲

Scheduling interface ignores custom suction levels

Fix: Ensure that you are saving the custom suction levels correctly. After setting the desired suction level, look for a 'Save' or 'Apply' button... ⇲

Glitches issue

Glitches in performance

Fix: Clear the app cache. Go to your iPhone settings, find Ultenic in the list of apps, and look for an option to clear cache or data. This can h... ⇲

Bugs issue

Difficulty finding docking station

Fix: Ensure that the docking station is placed in an open area without obstructions. Move any furniture or objects that may block the robot's pat... ⇲

Malfunctions reported

Fix: Perform a factory reset on the device. Refer to the user manual for instructions on how to reset the device to its original settings, which... ⇲

Support issue

Unhelpful customer service

Fix: Check the app for a FAQ or help section. Many apps include troubleshooting guides that can provide solutions to common issues without needin... ⇲

No instructions for WiFi connection issues

Fix: Look for a setup guide within the app. Many apps have a setup or help section that provides instructions for connecting to Wi-Fi. OR Sear... ⇲

Screen issue

Ultenic fails to turn to landscape

Fix: Check your device's orientation lock. Swipe down from the top-right corner of your iPhone to access the Control Center and ensure that the o... ⇲

Network issue

Connection issues with scheduling and mapping

Fix: Ensure that your iPhone is connected to a stable Wi-Fi network. Go to Settings > Wi-Fi and check the connection status. If the connection is... ⇲

Ultenic does not connect to devices

Fix: Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and make sure it is turned on. The app may require Bluetooth to conne... ⇲

Messages issue

Verification code fails to send

Fix: Check your phone number for accuracy in the app settings. Make sure there are no typos or incorrect digits that could prevent the code from... ⇲

UI issue

User interface not friendly

Fix: Familiarize yourself with the app by exploring all its features. Spend some time navigating through the app to understand its layout and fun... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

50.0%

Good experience

44.1%

Neutral

5.9%

~ from our NLP analysis of 34 combined software ratings.

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Private Data Ultenic collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics