fix problems on CleanPay [iphone]

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—— Run into issues on CleanPay ? Get help pending when official support gets back to you!

CleanPay Mobile
Info:
company: KioSoft Technologies LLC
: https://www.kiosoft.com
: www.kiosoft.com
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Slow issue

Slow app loading times

Fix: 1. Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > CleanPay Mobile > Offload App. This will remove the... ⇲
 
Network issue

Frequent 'no internet connection' errors

Fix: 1. Check your Wi-Fi or cellular data connection by trying to access other apps or websites. If they also fail, reset your network settings b... ⇲

CleanPay does not work in low signal areas

Fix: 1. Try to use the app in areas with better signal strength or Wi-Fi connectivity. 2. Download any necessary information or updates while in... ⇲

Requires constant internet connection for basic functions

Fix: 1. Use the app in areas with strong Wi-Fi or cellular data to ensure connectivity. 2. Download any necessary information while connected to... ⇲
 
Payments issue

Double charges occur

Fix: 1. Check your transaction history in the app to confirm if the double charge is reflected there. If so, take a screenshot for your records.... ⇲

Minimum deposit requirement is too high

Fix: 1. Review the app's terms and conditions to see if there are any options for lower deposit amounts or promotions. 2. Consider using the app... ⇲

Limited payment options

Fix: 1. Explore the app settings to see if there are any options to link additional payment methods. 2. Consider using a digital wallet if the ap... ⇲

Refund requests are often rejected

Fix: 1. Review the app's refund policy to ensure your request meets the criteria. 2. Keep detailed records of your transactions and reasons for r... ⇲

Inability to use custom deposit amounts

Fix: 1. Check the app settings to see if there are any options for custom deposit amounts. 2. If the app only allows preset amounts, consider usi... ⇲

No option for cash payments

Fix: 1. Explore the app settings to see if there are any options for linking cash payment methods, such as prepaid cards. 2. Use the app for digi... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Use the in-app support feature if available, as it may provide quicker responses. 2. Check if there are alternative contact methods such... ⇲
 
Settings issue

Auto refill feature is problematic

Fix: 1. Check the settings for the auto refill feature to ensure it is properly configured with the correct payment method and amount. 2. Disable... ⇲
 
Account issue

Cannot change password from app

Fix: 1. Use the 'Forgot Password' feature on the login screen to reset your password via email. 2. If you have access to the web version of the s... ⇲

Difficulties in resetting password

Fix: 1. Use the 'Forgot Password' feature and follow the instructions carefully. Ensure you have access to the email associated with your account... ⇲

No option to add family members to account

Fix: 1. Check the app settings for any family or shared account options that may not be immediately visible. 2. Use the app independently for eac... ⇲
 
Crashes issue

CleanPay crashes during use

Fix: 1. Ensure your iPhone is updated to the latest iOS version, as compatibility issues can cause crashes. 2. Clear the app's cache by uninstall... ⇲
 
Privacy issue

Credit card info is stored without option to remove

Fix: 1. Check the app settings for any options related to payment methods or account settings where you might be able to manage stored informatio... ⇲
 
Messages issue

Inconsistent communication from app

Fix: 1. Check the app settings to ensure notifications are enabled for updates and alerts. 2. Regularly check the app for any announcements or up... ⇲
 
Updates issue

Frequent app updates cause new issues

Fix: 1. If an update causes problems, check the app store for any subsequent updates that may fix the issues. 2. Consider delaying updates until... ⇲
 
Notifications issue

CleanPay does not notify about out-of-order machines

Fix: 1. Regularly check the app for machine status updates, especially before heading out. 2. If you notice a machine is out of order, report it... ⇲
 
UI issue

CleanPay interface can be confusing

Fix: 1. Take time to explore the app's features and settings to familiarize yourself with its layout. 2. Look for any tutorials or help sections... ⇲
 
Ads issue

Ads disrupt user experience

Fix: 1. Check if there is a premium version of the app available for purchase that removes ads. 2. If ads are particularly disruptive, consider u... ⇲
 
Syncing issue

CleanPay fails to retrieve balance

Fix: 1. Ensure you have a stable internet connection, as balance retrieval may require connectivity. 2. Restart the app to refresh the connection... ⇲
 
Compatibility issue

CleanPay does not work on dryers

Fix: 1. Check the app's compatibility with specific machines, as not all features may be available for dryers. 2. Use the app for washing machine... ⇲
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 what users are saying
Good experience
88.8%

Bad experience
8.2%

Neutral
2.9%

~ from our NLP analysis of 9,547 combined software ratings.

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 Private Data CleanPay collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics