A. 1. Ensure that your bulbs are powered on and within range of your Wi-Fi router. 2. Restart the Globe Suite app and try reconnecting. 3. If the issue persists, reset the bulbs by turning them off and on three times in quick succession until they flash. Then, attempt to reconnect through the app.

B. 1. Check your Wi-Fi network settings to ensure that the 2.4GHz band is enabled, as many smart bulbs do not support 5GHz. 2. If you have a dual-band router, try connecting your phone to the 2.4GHz network and then reconnecting the bulbs.