Fix Globe Suite errors on iphone

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UI
Setup process is confusing

🛠️ 1. Follow the setup instructions provided in the app carefully. 2. If you encounter confusion, refer... show fix »
Difficult to group devices

🛠️ 1. In the app, navigate to the device management section and look for an option to create groups. 2.... show fix »
App lacks intuitive design

🛠️ 1. Familiarize yourself with the app layout by exploring each section and feature. 2. Refer to onlin... show fix »
 
Network
App often shows bulbs as offline

🛠️ 1. Check your Wi-Fi connection to ensure it is stable. 2. Restart your router and the Globe Suite ap... show fix »
Inconsistent connectivity

🛠️ 1. Check your Wi-Fi signal strength in the area where the bulbs are located. If the signal is weak,... show fix »
Frequent disconnections from WiFi

🛠️ 1. Ensure that your router is functioning properly and is not overloaded with devices. 2. Change the... show fix »
 
Customization
Limited color brightness options

🛠️ 1. Check if the bulbs have a specific brightness setting in the app and adjust it accordingly. 2. Ex... show fix »
Inability to save color settings directly

🛠️ 1. Use the app to create a scene that includes your desired color settings, which can be saved for f... show fix »
No sunrise feature for gradual brightness

🛠️ 1. Manually set a schedule in the app to gradually increase brightness at your desired time, if the... show fix »
Difficult to find specific color settings

🛠️ 1. Use the color wheel or preset options in the app to explore different colors systematically. 2. D... show fix »
 
Compatibility
No direct Apple HomeKit integration

🛠️ 1. Use the Globe Suite app to control your bulbs directly, as a workaround for the lack of HomeKit i... show fix »
Limited compatibility with 5G networks

🛠️ 1. Switch your iPhone to connect to a 2.4GHz network instead of 5G, as many smart bulbs do not suppo... show fix »
 
Syncing
Triggers and scenes stored in the cloud

🛠️ 1. Regularly check your internet connection to ensure that triggers and scenes can be executed witho... show fix »
 
Settings
No option to turn off all lights at once

🛠️ 1. Create a scene in the app that turns off all lights simultaneously. 2. Use voice commands with a... show fix »
 
Updates
Requires firmware updates that are hard to perform

🛠️ 1. Ensure that your app is updated to the latest version, as this can simplify the firmware update p... show fix »
 
Login
App does not remember login credentials

🛠️ 1. Ensure that you are using the 'Remember Me' option when logging in, if available. 2. Check your i... show fix »
 
Support
No clear instructions for setup

🛠️ 1. Refer to the user manual that came with your bulbs for detailed setup instructions. 2. Look for o... show fix »
 
Crashes
App crashes or becomes unresponsive

🛠️ 1. Close the app completely and restart it to see if the issue resolves. 2. Ensure that your iPhone... show fix »
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 Contact Support
Developer:
Globe Electric Company Inc.
Email:
  https://globe-electric.com/en/faq/faq-smart
Terms/Privacy:
⚔️ http://globe-electric.com/en/privacypolicy/
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 Private Data Globe Suite collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
87.3%

Negative experience
9.5%

Neutral
3.2%

~ from our NLP analysis of 4,685 combined software ratings.