fix problems on OnPoint [iphone]

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—— Run into issues on OnPoint ? Get help pending when official support gets back to you!

OnPoint Mobile
Info:
company: OnPoint Community Credit Union
: http://www.onpointcu.com
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Payments issue

Inability to transfer funds between credit and debit accounts

Fix: Check if the app has a specific section for transfers. If not, you may need to use the bank's website or another banking app that allows for... ⇲

Removed direct credit card bill payment option

Fix: If the direct credit card payment option has been removed, check if there are alternative payment methods available within the app, such as... ⇲

Large unexplained charges cause distress

Fix: Review your transaction history carefully to identify the source of the charges. If you find a charge that you do not recognize, document it... ⇲
 
Bugs issue

Bill payment function has timing issues

Fix: Ensure that you are scheduling your bill payments well in advance of the due date. Set reminders for yourself to check the payment status a... ⇲
 
Customization issue

Font size cannot be adjusted

Fix: Check your iPhone's accessibility settings. Go to Settings > Display & Brightness > Text Size and adjust the slider to increase the font siz... ⇲
 
Login issue

Frequent login issues and server errors

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the password recovery option within the ap... ⇲
 
Security issue

Facial recognition feature is unreliable

Fix: Make sure your face is well-lit and that the camera is clean. Re-register your face in the app settings to improve recognition accuracy. O... ⇲
 
Account issue

No email option for password reminders

Fix: If you cannot receive password reminders via email, check if the app has an option to send reminders via SMS. Ensure your phone number is co... ⇲

Difficulty accessing and managing payee list

Fix: If you are having trouble managing your payee list, try deleting and re-adding payees to refresh the list. Make sure to save any changes bef... ⇲
 
Syncing issue

Inconsistent account linking

Fix: Double-check that you have entered the correct account information for linking. If issues persist, try unlinking and re-linking the accounts... ⇲

Pending transactions sometimes disappear

Fix: If pending transactions are disappearing, try logging out and back into the app to refresh the transaction history. This can sometimes resol... ⇲
 
Compatibility issue

OnPoint does not support widely used check formats

Fix: If the app does not support certain check formats, consider using a different app that does support those formats for mobile deposits. OR... ⇲
 
UI issue

OnPoint interface feels outdated

Fix: Check for any available updates for the app in the App Store. Developers often release updates that improve the user interface and experienc... ⇲
 
Crashes issue

Unrecoverable error when re-entering app

Fix: If you encounter an unrecoverable error, try uninstalling and reinstalling the app to clear any corrupted data that may be causing the issue... ⇲
 
Search issue

ATM locator feature can be unreliable

Fix: If the ATM locator is not functioning properly, try using a different mapping app (like Google Maps) to find nearby ATMs. You can search for... ⇲
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 what users are saying
Good experience
90.1%

Bad experience
6.4%

Neutral
3.5%

~ from our NLP analysis of 16,182 combined software ratings.

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 Private Data OnPoint collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics