fix problems on Clay [iphone]

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—— Run into issues on Clay? Get help pending when official support gets back to you!

Clay: Contacts + CRM
Info:
company: Clay Engineering
: https://library.clay.earth
: clay.earth
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Syncing issue

missing iPhone contacts

Fix: 1. Check your iPhone settings: Go to Settings > Contacts > Accounts and ensure that all accounts (iCloud, Gmail, etc.) are enabled to sync c... ⇲

sync issues with LinkedIn and WhatsApp

Fix: 1. Re-link accounts: Go to the settings in the Clay app and unlink your LinkedIn and WhatsApp accounts, then link them again. 2. Check permi... ⇲

contacts not showing after import

Fix: 1. Check import settings: Ensure that the import settings are correctly configured to include all desired contacts. 2. Refresh the app: Pull... ⇲
 
Bugs issue

no automated duplicate resolution

Fix: 1. Manually check for duplicates: Go through your contacts in the Clay app and manually identify duplicates. 2. Use a third-party app: Consi... ⇲

unreliable contact archiving

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection to ensure it is stable while archiving contacts. 2. Res... ⇲
 
Slow issue

slow contact merging and editing

Fix: 1. Update the app: Ensure you are using the latest version of the Clay app, as updates often include performance improvements. 2. Close othe... ⇲

buffering when searching for contacts

Fix: 1. Clear app cache: Go to your iPhone settings, find the Clay app, and clear the cache if the option is available. 2. Ensure a stable intern... ⇲

slow syncing of new contacts

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. 2. Refresh the app: Pull down on the contact lis... ⇲
 
Loading issue

mobile app rarely loads all contacts

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. 2. Refresh the app: Pull down on the contact lis... ⇲
 
Crashes issue

crashes when archiving or merging profiles

Fix: 1. Update the app: Make sure you have the latest version of the Clay app installed. 2. Restart your iPhone: A restart can help clear tempora... ⇲

Clay crashes when adding events

Fix: 1. Update the app: Make sure you have the latest version of the Clay app installed. 2. Restart your iPhone: A restart can help clear tempora... ⇲
 
Settings issue

settings reset unexpectedly

Fix: 1. Check for app updates: Ensure you are using the latest version of the Clay app, as updates may fix bugs related to settings. 2. Restart t... ⇲
 
UI issue

inability to delete contacts easily

Fix: 1. Use the edit function: Go to the contact you want to delete, tap 'Edit', and look for a delete option at the bottom. 2. Check for app upd... ⇲

inability to add contacts one by one

Fix: 1. Check for an update: Ensure you are using the latest version of the Clay app, as updates may improve functionality. 2. Use the import fea... ⇲
 
Screen issue

cluttered home screen

Fix: 1. Organize contacts: Create groups or categories within the Clay app to help declutter your home screen. 2. Use favorites: Mark frequently... ⇲
 
Support issue

customer support unresponsive

Fix: 1. Check for FAQs: Look for a help or FAQ section within the app or on the website for common issues and solutions. 2. Use community forums:... ⇲
 
Privacy issue

high data collection without transparency

Fix: 1. Review privacy settings: Go to the app settings and review what data is being collected. Adjust settings to limit data collection if poss... ⇲
 
Registration issue

difficult onboarding process

Fix: 1. Follow step-by-step guides: Look for any onboarding guides or tutorials within the app to help you navigate the setup process. 2. Take yo... ⇲
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 what users are saying
Good experience
83.5%

Bad experience
12.6%

Neutral
3.8%

~ from our NLP analysis of 546 combined software ratings.

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 Private Data Clay collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Clay Membership - Annual: $119.99 Access to Clay
  2. Clay Membership - Monthly: $19.99 Unlimited contacts and priority support