fix problems on Engage [iphone]

​

—— Run into issues on Engage ? Get help pending when official support gets back to you!

Engage by Netalytics
Info:
company: Netalytics, LLC
: https://www.methasoft.com/pages/support
Chat with our AI-based Engage Support
   Hello! How can I assist you?  

characters left:
 
Permissions issue

Requires location access to view account info

Fix: If you are uncomfortable with location access, check if there is an option in the app settings to view account info without location access.... ⇲

Requires being within a specific range to check in

Fix: If you are having trouble checking in, ensure that your location services are enabled and that you are within the designated range. You can... ⇲
 
Account issue

Account validation issues

Fix: Ensure that you are entering the correct login credentials. Double-check for any typos in your username or password. If you have forgotten y... ⇲

Balance discrepancies

Fix: Log out of the app and log back in to refresh your account balance. This can sometimes resolve discrepancies caused by syncing issues. OR... ⇲
 
Payments issue

Payment processing delays

Fix: Check your internet connection. A weak or unstable connection can cause delays in payment processing. Switch to a stronger Wi-Fi network or... ⇲
 
Notifications issue

Notifications cannot be cleared

Fix: Try force closing the app. Swipe up from the bottom of the screen (or double-click the home button on older models) to view all open apps, t... ⇲

Does not alert when next in line

Fix: Check the app's notification settings to ensure that alerts are enabled. Go to Settings > Notifications > Engage by Netalytics and make sure... ⇲
 
Crashes issue

Engage frequently crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and check for updates for Engage by Ne... ⇲
 
Login issue

Inconsistent login functionality

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to login issues. Switch to a different network if necessar... ⇲

Users logged out unexpectedly

Fix: Ensure that you are using the latest version of the app. Go to the App Store and check for updates. Developers often fix bugs that can cause... ⇲
 
Loading issue

Engage does not load

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If the connection is weak, try switching... ⇲
 
Privacy issue

Data collection concerns

Fix: Review the app's privacy policy to understand what data is being collected and how it is used. This can provide clarity on your concerns.... ⇲
 
Compatibility issue

Limited support for newer phone models

Fix: Check for app updates in the App Store. Developers often release updates to improve compatibility with newer devices. Go to the App Store, t... ⇲
 
Network issue

Engage down for extended periods

Fix: Check the app's official social media pages or website for any announcements regarding downtime or maintenance. This can provide information... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
47.1%

Good experience
42.9%

Neutral
10.0%

~ from our NLP analysis of 70 combined software ratings.

 Switch to these Alternatives:
Engage Wellbeing
Groups Recover Together
Recovery Connect - CMS
Modivcare
Bicycle Health
NA Meeting Search
Workit Health
QuickMD - Online Doctor Visits
Connections: Recovery Support
Provide A Ride

 Private Data Engage collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics