fix problems on Alerus Retirement [iphone]

—— Run into issues on Alerus Retirement? Get help pending when official support gets back to you!

Alerus Retirement

Info:

company: Alerus Financial Corporation

: https://www.alerusrb.com/contact/

: www.alerusrb.com

Chat with our AI-based Alerus Retirement Support

🛠️ Common Alerus Retirement Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lacks summary of all accounts

Fix: To create a summary of all accounts, consider using a spreadsheet or note-taking app to manually track your account balances and transaction... ⇲

Superfluous animations cause accessibility issues

Fix: Go to your iPhone's Settings > Accessibility > Motion and toggle on 'Reduce Motion'. This will minimize animations across all apps, includin... ⇲

Search issue

Difficult to find real-time information

Fix: Try to familiarize yourself with the app's layout. Look for sections labeled 'Accounts', 'Transactions', or 'Dashboard' where real-time info... ⇲

Cannot find transaction details

Fix: Navigate to the 'Transactions' or 'History' section of the app. If you cannot find it, use the search function if available to look for spec... ⇲

Freezing issue

Alerus Retirement freezes when accessing features

Fix: First, try closing the app completely and reopening it. If the problem persists, restart your iPhone by holding down the power button and sl... ⇲

Cannot use fingerprint or Face ID

Fix: Check if the app has enabled biometric authentication. Go to the app settings and look for an option to enable fingerprint or Face ID. If it... ⇲

Frustrating login process

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Notifications issue

Cannot turn off notifications

Fix: To manage notifications, go to your iPhone's Settings > Notifications > Alerus Retirement. From there, you can adjust the notification setti... ⇲

Bugs issue

Unable to perform basic actions

Fix: If you are unable to perform actions, try logging out and logging back into the app. This can refresh your session and resolve temporary gli... ⇲

UI issue

Feels old and inadequate

Fix: Explore the app settings to see if there are any themes or display options that can modernize the look and feel of the app. Sometimes, chang... ⇲

Compatibility issue

Limited functionality compared to website

Fix: Use the website version of Alerus Retirement for tasks that the app does not support. Bookmark the website for easy access on your mobile br... ⇲

Support issue

Lack of empathy in customer service

Fix: If you encounter issues with customer service, try to document your concerns clearly and concisely. This can help you communicate your needs... ⇲