fix problems on KMC Smart [iphone]

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—— Run into issues on KMC Smart? Get help pending when official support gets back to you!

KMC Smart
Info:
company: 保凤 房
: https://kmc.support
: kmc.co
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UI issue

Power button requires multiple taps to operate

Fix: 1. Clean the power button: Dust or debris may be causing the button to stick. Use a soft cloth to clean around the button. 2. Check for sof... ⇲

No energy statistics dates displayed

Fix: 1. Check app settings: Go into the app settings and ensure that energy statistics are enabled. 2. Update the app: Make sure you have the la... ⇲
 
Bugs issue

Cannot control individual plugs

Fix: 1. Check device settings: Ensure that each plug is set up correctly in the app. Go to the device list and verify that each plug is recognize... ⇲

One device stops working after short use

Fix: 1. Check power supply: Ensure that the device is properly plugged in and receiving power. 2. Restart the device: Unplug the device for a fe... ⇲
 
Compatibility issue

Error when linking Google Home

Fix: 1. Re-link the account: Go to the Google Home app, remove the KMC Smart integration, and then re-add it. Follow the prompts carefully. 2. C... ⇲

Devices not recognized by Alexa

Fix: 1. Re-link the KMC Smart skill: In the Alexa app, disable and then re-enable the KMC Smart skill to refresh the connection. 2. Check device... ⇲
 
Account issue

Inability to update phone number

Fix: 1. Check for app updates: Ensure that you are using the latest version of the KMC Smart app. 2. Log out and log back in: Sometimes, logging... ⇲

Catch-22 situation with family roles

Fix: 1. Review family role settings: Go into the app and check the family roles assigned to each member. Adjust as necessary to ensure everyone h... ⇲
 
Network issue

Loss of scheduled programs due to internet dependency

Fix: 1. Use a backup schedule: If your internet goes down, consider setting up a manual schedule for your devices that does not rely on the app.... ⇲
 
Settings issue

Difficulties in resetting devices

Fix: 1. Follow the manual: Refer to the user manual for specific reset instructions for each device. 2. Use the app: Some devices can be reset t... ⇲

No automatic time adjustment for daylight savings

Fix: 1. Manually adjust the time: Go into the app settings and manually adjust the time for daylight savings. 2. Check your phone settings: Ensu... ⇲
 
Customization issue

Limited customization options for timers

Fix: 1. Use workarounds: If the app does not allow for certain customizations, consider using multiple timers to achieve the desired effect. 2.... ⇲
 
Support issue

Support not easily reachable

Fix: 1. Check FAQs: Look for a FAQ section within the app or on the official website for common issues and solutions. 2. Use community forums: E... ⇲
 
Updates issue

KMC Smart performance degrades with updates

Fix: 1. Clear app cache: Go to your iPhone settings, find KMC Smart, and select 'Clear Cache' if available. 2. Reinstall the app: Uninstall the... ⇲
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 what users are saying
Good experience
95.2%

Neutral
2.7%

Bad experience
2.1%

~ from our NLP analysis of 6,792 combined software ratings.

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 Private Data KMC Smart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics