fix problems on Valley First [iphone]

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Valley First Mobile Banking
Info:
company: Valley First Credit Union
: http://www.valleyfirstcu.org/contact_us.html
: www.valleyfirstcu.org
Chat with our AI-based Valley First Support
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Account issue

Inconsistent account arrangement

Fix: 1. Check account settings: Open the app, go to Settings, and look for account arrangement options. You may be able to customize how accounts... ⇲

Inability to view joint account details

Fix: 1. Check account permissions: Ensure that you have the necessary permissions to view joint account details. This may require checking with t... ⇲

Unclear credit card information

Fix: 1. Review account settings: Go to your account settings in the app to see if there are options to clarify or display credit card information... ⇲

Difficulty accessing scanned check images

Fix: 1. Ensure the app is updated: Go to the App Store and check for updates to ensure you have the latest version of the app. OR 2. Clear app... ⇲

Too sensitive account movement

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Valley First Mobile Banking and adjust the sensitivity of notifications fo... ⇲
 
Search issue

Difficult to find features

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app. Check the main menu and any tabs available to understand whe... ⇲
 
UI issue

Outdated user interface

Fix: 1. Check for app updates: Go to the App Store and ensure you have the latest version of the app, as updates may include UI improvements. O... ⇲

Bill pay section hard to read

Fix: 1. Adjust text size: Go to Settings > Display & Brightness > Text Size on your iPhone and adjust the text size to make it easier to read.... ⇲
 
Features issue

Mobile deposit feature missing

Fix: 1. Ensure you are using the latest version of the app: Check for updates in the App Store and install any available updates. OR 2. Check... ⇲

Limited transfer capabilities

Fix: 1. Review transfer limits: Check your account settings to see if there are any limits on transfers that you can adjust or inquire about. O... ⇲

Lack of Zelle integration

Fix: 1. Use an alternative payment method: If Zelle is not available, consider using other payment apps that are compatible with your bank accoun... ⇲
 
Payments issue

Delayed paycheck deposits

Fix: 1. Check with your employer: Confirm with your employer that they are processing payroll on time and that there are no issues on their end.... ⇲
 
Login issue

Face ID login issues

Fix: 1. Re-enable Face ID: Go to Settings > Valley First Mobile Banking > Face ID and toggle it off and then back on. This can reset the feature.... ⇲
 
Network issue

Maintenance downtime affects accessibility

Fix: 1. Check for scheduled maintenance: Look for any notifications within the app or on the bank's website regarding scheduled maintenance times... ⇲
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 what users are saying
Good experience
88.7%

Bad experience
8.3%

Neutral
3.0%

~ from our NLP analysis of 956 combined software ratings.

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 Private Data Valley First collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics