fix problems on MyMercy+ [iphone]

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—— Run into issues on MyMercy+? Get help pending when official support gets back to you!

MyMercy+
Info:
company: Mercy Health
: https://www.mercy.net/app/support
: www.mercy.net
Chat with our AI-based MyMercy+ Support
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Messages issue

messaging system shows old messages as new

Fix: 1. Refresh the Messaging Section: Pull down on the messaging screen to refresh it. This can help update the message status. 2. Log Out and L... ⇲

inability to send messages to doctor's office

Fix: 1. Check Permissions: Go to Settings > MyMercy+ and ensure that all necessary permissions are granted, especially for messaging. 2. Use Alte... ⇲

no easy way to clear old messages

Fix: 1. Manually Delete Messages: Go to the messaging section, swipe left on old messages, and select delete to remove them. 2. Check for Bulk De... ⇲
 
Bugs issue

appointments still show after completion

Fix: 1. Manually Remove Completed Appointments: Go to the appointments section and see if there is an option to delete or mark completed appointm... ⇲
 
UI issue

test results cannot be read

Fix: 1. Zoom In: If the test results are displayed in a small font, try using the pinch-to-zoom gesture to enlarge the text. 2. Check for PDF or... ⇲

navigation is clunky

Fix: 1. Familiarize with the Layout: Spend some time exploring the app to understand its layout better. Look for a help section that may provide... ⇲

MyMercy+ is not user-friendly

Fix: 1. Explore Help Resources: Look for any help or tutorial sections within the app that can guide you on how to use it effectively. 2. Provide... ⇲

MyMercy+ layout is not intuitive

Fix: 1. Familiarize Yourself: Spend time exploring the app to understand its layout better. Look for any help sections that may provide tips on n... ⇲

missing icons and buttons are hard to read

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size or enable bold text to improve visibility. 2. Che... ⇲

MyMercy+ does not show entire care team

Fix: 1. Check Settings: Go to the settings or profile section of the app to see if there is an option to view or manage your care team. 2. Refres... ⇲
 
Notifications issue

unread notifications do not clear

Fix: 1. Manually Clear Notifications: Go to the notifications section and try to clear them manually by swiping left on each notification. 2. Log... ⇲

notifications for messages when none exist

Fix: 1. Refresh Notifications: Pull down on the notifications section to refresh it and see if the false notifications clear. 2. Log Out and Log... ⇲
 
Login issue

frequent login required

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option on the login screen, ensure it is checked before logging in. 2. Update the Ap... ⇲
 
Compatibility issue

no full desktop version available

Fix: 1. Use Mobile Browser: Access the MyMercy+ website through a mobile browser on your desktop. It may not be optimized, but you can still acce... ⇲

MyMercy+ lacks full screen support on tablets

Fix: 1. Check for Updates: Ensure the app is updated, as developers may add full-screen support in newer versions. 2. Use Zoom Feature: If your t... ⇲
 
Search issue

old features hard to find

Fix: 1. Explore Settings: Go to the settings or help section of the app to see if there is a list of features or a guide on how to access them. 2... ⇲
 
Loading issue

MyMercy+ takes longer to load categories

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > MyMercy+. Tap on 'Offload App' to clear the cache and reinstall the app to i... ⇲
 
Security issue

two-factor authentication is cumbersome

Fix: 1. Use Authentication Apps: Instead of SMS, consider using an authentication app like Google Authenticator for quicker access. 2. Save Backu... ⇲
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 what users are saying
Bad experience
57.9%

Good experience
40.4%

Neutral
1.8%

~ from our NLP analysis of 57 combined software ratings.

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 Private Data MyMercy+ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics