fix problems on MyIM3 [iphone]

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—— Run into issues on MyIM3? Get help pending when official support gets back to you!

myIM3
Info:
company: PT. Indosat, Tbk.
: http://myim3.indosatooredoo.com
: indosatooredoo.com
Chat with our AI-based myIM3 Support
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Payments issue

cannot access billing statements

Fix: 1. Check your account settings: Open the app and navigate to your account settings. Ensure that your billing information is correct and up t... ⇲
 
Network issue

poor connection quality

Fix: 1. Switch between Wi-Fi and cellular data: If you're on Wi-Fi, try switching to cellular data or vice versa to see if the connection improve... ⇲
 
Updates issue

data usage not updated

Fix: 1. Refresh the app: Pull down on the screen in the app to refresh the data usage information. This can sometimes force the app to update the... ⇲

no new features after updates

Fix: 1. Check for release notes: After updating the app, check the App Store for release notes that detail what changes or new features have been... ⇲
 
UI issue

difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where key features are located. You can also check... ⇲
 
Login issue

requires frequent login

Fix: 1. Enable 'Remember Me' option: When logging in, check if there is an option to stay logged in or remember your credentials. Enable this opt... ⇲
 
Compatibility issue

incompatible with older iOS versions

Fix: 1. Update your iOS: Go to Settings > General > Software Update and check if there is an update available for your iPhone. Updating to the la... ⇲
 
Crashes issue

myIM3 closes automatically

Fix: 1. Update the app: Ensure you have the latest version of the app installed, as updates often fix stability issues. 2. Restart your iPhone: A... ⇲
 
Bugs issue

blank data display

Fix: 1. Refresh the app: Pull down on the screen to refresh the data display. This can sometimes resolve issues with blank screens. 2. Check your... ⇲
 
Ads issue

excessive promotional messages

Fix: 1. Adjust notification settings: Go to Settings > Notifications > myIM3 and adjust the settings to limit notifications or turn them off comp... ⇲
 
Downloads issue

forced app download for basic functions

Fix: 1. Check for a web version: If the app requires a download for basic functions, see if those functions are available on the myIM3 website in... ⇲
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 what users are saying
Good experience
70.0%

Bad experience
22.7%

Neutral
7.2%

~ from our NLP analysis of 414 combined software ratings.

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 Private Data myIM3 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics