fix problems on Citywide Banks [iphone]

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—— Run into issues on Citywide Banks? Get help pending when official support gets back to you!

Citywide Banks
Info:
company: Heartland Financial USA, Inc
: https://www.citywidebanks.com/contact
: www.citywidebanks.com
Chat with our AI-based Citywide Banks Support
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Bugs issue

check recognition failures

Fix: Ensure that you are taking clear, well-lit photos of the checks. Use a flat surface and avoid shadows. Make sure the entire check is visible... ⇲
 
Crashes issue

frequent app crashes

Fix: Clear the app's cache by going to your iPhone settings, selecting the Citywide Banks app, and choosing 'Clear Cache' if available. This can... ⇲

remote deposit crashes

Fix: Ensure that you are using the latest version of the app. Go to the App Store and check for updates to ensure you have the most stable versio... ⇲

lock up during check deposits

Fix: Ensure that you are in a well-lit area and that the check is flat and clearly visible in the camera frame. This can help the app process the... ⇲
 
Slow issue

slow interface

Fix: Check your internet connection. A slow or unstable connection can cause the app to lag. Try switching between Wi-Fi and cellular data to see... ⇲
 
UI issue

jumbled menus

Fix: Try resetting the app layout. Go to the app settings and look for an option to reset or restore default settings. This can help reorganize t... ⇲

difficult navigation

Fix: Familiarize yourself with the app's layout by exploring each section. Look for a help or tutorial section within the app that may provide gu... ⇲
 
Account issue

missing account information

Fix: Log out of the app and log back in. This can refresh your account data and may resolve any temporary glitches causing missing information.... ⇲
 
Login issue

timed out login

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

frequent login failures

Fix: Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are entering the correct username and password.... ⇲
 
Freezing issue

unresponsive app

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom) and swiping the app off the screen. Then reopen the ap... ⇲
 
Compatibility issue

password manager input field issues

Fix: Check if the password manager is enabled in the app settings. Go to the app settings and look for options related to password management to... ⇲
 
Updates issue

Citywide Banks down for maintenance

Fix: Check the app's official website or social media channels for any announcements regarding maintenance. This can provide information on expec... ⇲
 
Screen issue

blank home screen

Fix: Force close the app and reopen it. This can help refresh the app and load the home screen properly. OR If the issue persists, uninstall a... ⇲
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 what users are saying
Bad experience
50.0%

Good experience
41.7%

Neutral
8.3%

~ from our NLP analysis of 36 combined software ratings.

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 Private Data Citywide Banks collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics