fix problems on MyAtriumHealth [iphone]

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—— Run into issues on MyAtriumHealth? Get help pending when official support gets back to you!

MyAtriumHealth
Info:
company: Carolinas HealthCare System
: https://www.atriumhealth.org/contact-us
: www.atriumhealth.org
Chat with our AI-based MyAtriumHealth Support
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Messages issue

Unable to message providers

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, either through Wi-Fi or cellular data. 2. Update the app: G... ⇲
 
Screen issue

Blank screens on app launch

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, then swipe up o... ⇲
 
UI issue

Difficult navigation to find features

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where features are located. Look for a help or tuto... ⇲
 
Account issue

Lost access to children's records

Fix: 1. Check account settings: Ensure that you are logged into the correct account that has access to your children's records. Go to Settings >... ⇲
 
Notifications issue

Delayed appointment notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > MyAtriumHealth and ensure that notifications are enabled. 2. Refresh the ap... ⇲

Notifications not working

Fix: 1. Check notification settings: Go to Settings > Notifications > MyAtriumHealth and ensure notifications are enabled. 2. Restart the app: Cl... ⇲
 
Bugs issue

Issues with appointment scheduling

Fix: 1. Restart the app: Close and reopen the app to see if the scheduling issue resolves itself. 2. Check for updates: Make sure you have the la... ⇲

Medication management section is broken

Fix: 1. Restart the app: Close and reopen the app to see if the medication management section loads properly. 2. Check for updates: Ensure you ar... ⇲

Cannot view past test results or trends

Fix: 1. Check your account settings: Ensure you are logged into the correct account that has access to your test results. 2. Refresh the app: Pul... ⇲

Inability to renew prescriptions

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Restart the app: Close and reopen the app to see if the... ⇲
 
Login issue

Problems with password and Face ID

Fix: 1. Reset your password: Use the 'Forgot Password' option on the login screen to reset your password if you are having trouble logging in. 2.... ⇲
 
Registration issue

Registration issues with financial questions

Fix: 1. Double-check your entries: Ensure that all information entered is accurate and complete, especially financial details. 2. Restart the reg... ⇲
 
Video issue

Confusing video appointment scheduling

Fix: 1. Review the scheduling process: Take time to read any instructions or prompts provided during the scheduling process. 2. Use the search fu... ⇲
 
Syncing issue

MyAtriumHealth does not sync with office schedules

Fix: 1. Refresh the app: Pull down to refresh the app and see if the office schedules update. 2. Check for updates: Ensure you are using the late... ⇲
 
Updates issue

Performance issues after updates

Fix: 1. Restart your iPhone: A simple restart can often resolve performance issues after an update. 2. Clear app cache: Offload the app in Settin... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: 1. Familiarize yourself with the app: Spend time exploring the app to understand its features and limitations compared to the website. 2. Us... ⇲
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 what users are saying
Good experience
58.6%

Bad experience
32.8%

Neutral
8.6%

~ from our NLP analysis of 713 combined software ratings.

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 Private Data MyAtriumHealth collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics