fix problems on Ivory Gem [iphone]

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—— Run into issues on Ivory Gem? Get help pending when official support gets back to you!

Ivory Gem
Info:
company: Ivory
: https://www.ivorygem.com
: ivory-gem.commentsold.com
Chat with our AI-based Ivory Gem Support
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UI issue

Items not available on app that are on website

Fix: Check if the app has a filter or sorting option that may be hiding certain items. Look for any settings that might limit the view to specifi... ⇲

Ivory Gem does not show all items

Fix: Ensure that you have the latest version of the app installed, as updates may include new items. Check the App Store for any available update... ⇲
 
Payments issue

Preauthorized items not received

Fix: Verify your order history in the app to confirm that the preauthorized items were processed. Go to the 'Orders' section and check the status... ⇲

Credit not received

Fix: Check your account balance in the app to confirm if the credit has been applied. Sometimes it may take a few hours to reflect after a transa... ⇲
 
Slow issue

Slow response to order changes

Fix: If you need to change an order, try doing it through the app as soon as possible. Navigate to your order history, select the order, and look... ⇲
 
Bugs issue

Received wrong order

Fix: Check your order history in the app to confirm what you ordered. If there is a discrepancy, take a screenshot of your order details and the... ⇲

Incorrect item size received

Fix: Check the size chart provided in the app before making a purchase to ensure you selected the correct size. If you received the wrong size, d... ⇲

Unable to cancel or change orders

Fix: If you need to cancel or change an order, do so as quickly as possible. Navigate to your order history and look for a 'Cancel' or 'Change' o... ⇲

Missing items in orders

Fix: Review your order confirmation email or the order history in the app to verify what items were supposed to be included. This will help you i... ⇲
 
Support issue

Rude customer service

Fix: If you encounter rude customer service, document the interaction by taking notes or screenshots. This can help you articulate your concerns... ⇲

No response to customer inquiries

Fix: If you have not received a response, try resending your inquiry through the app's support feature. Ensure you provide all necessary details... ⇲
 
Loading issue

Pictures do not load

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolv... ⇲

Ivory Gem frequently fails to load

Fix: Check for any available updates for the app in the App Store. Keeping the app updated can resolve loading issues. OR If the app continues... ⇲
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 what users are saying
Good experience
97.9%

Neutral
1.1%

Bad experience
1.0%

~ from our NLP analysis of 1,170 combined software ratings.

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 Private Data Ivory Gem collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics