fix problems on My Portal. [iphone]

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—— Run into issues on My Portal. ? Get help pending when official support gets back to you!

my portal. by Dignity Health
Info:
company: Dignity Health
: https://www.dignityhealth.org/
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Account issue

Inability to access children's records

Fix: Check if you have the correct permissions set up in the app. You may need to link your child's account to your profile. Look for an option l... ⇲

Inconsistent access to medical records

Fix: Ensure that your account is properly linked to your medical records. Check the settings to confirm that all necessary permissions are grante... ⇲
 
Login issue

Locked out of the system

Fix: If you are locked out, try using the 'Forgot Password' feature on the login screen to reset your password. Follow the instructions sent to y... ⇲

Multiple credentials required to log in

Fix: Check if you are using the correct account type. Some features may require separate logins, such as for family members or different services... ⇲

Error messages during login

Fix: Double-check your login credentials for any typos. Ensure that Caps Lock is off and that you are entering the correct email and password com... ⇲
 
Payments issue

Confusing bill payment process

Fix: Take a moment to review the billing section of the app. Look for a tutorial or help section that may provide guidance on how to navigate the... ⇲
 
UI issue

Website functionality issues

Fix: Try accessing the website from a different browser or device to see if the issue persists. Sometimes, browser settings or extensions can int... ⇲

my portal. lacks user-friendly design

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲

Frustrating navigation and usability issues

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the navigation can help reduce frustration over time.... ⇲
 
Bugs issue

Endless loop when agreeing to terms

Fix: If you find yourself in an endless loop, try clearing the app's cache or reinstalling the app. This can often resolve issues related to stuc... ⇲
 
Security issue

my portal. redirects to a modified website

Fix: Ensure that you are using the latest version of the app. Check the App Store for updates and install any available updates to fix potential... ⇲
 
Support issue

Poor customer support response

Fix: Utilize the app's FAQ or help section for immediate answers to common questions. This can often provide quicker solutions than waiting for c... ⇲
 
Updates issue

No updated information available

Fix: Refresh the app or website to ensure you are viewing the most current information. Sometimes, data may not load properly due to connectivity... ⇲
 
Crashes issue

my portal. not functioning for extended periods

Fix: Check for any available updates for the app in the App Store. Keeping the app updated can resolve many functionality issues. OR If the ap... ⇲
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 what users are saying
Bad experience
85.1%

Good experience
12.1%

Neutral
2.8%

~ from our NLP analysis of 248 combined software ratings.

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 Private Data my portal. collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics