fix problems on Rash ID [iphone]

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—— Run into issues on Rash ID? Get help pending when official support gets back to you!

Rash ID - Skin Rash Identifier
Info:
company: Appsmiths LLC
: http://rash-id.com/support
: rash-id.com
Chat with our AI-based Rash ID Support
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Support issue

No tech support available

Fix: Look for a FAQ or help section within the app itself. Many apps include troubleshooting tips that can help resolve common issues without nee... ⇲
 
Glitches issue

Glitches in the app

Fix: Try uninstalling and then reinstalling the app. This can clear any corrupted data that may be causing glitches. To uninstall, press and hold... ⇲
 
Bugs issue

Multiple scans yield different results

Fix: Ensure consistency in how you take each scan. Use the same lighting, angle, and distance from the rash to minimize variability in results.... ⇲

Generic and uninformative results

Fix: Provide as much context as possible when using the app, such as additional symptoms or the duration of the rash, if the app allows for such... ⇲

Limited scanning capabilities

Fix: Check the app's documentation or help section to understand the specific types of rashes it can identify. This can help set realistic expect... ⇲

Misidentification of rashes

Fix: Take clear, high-quality images of the rash and ensure you are following the app's guidelines for scanning. This can help improve the accura... ⇲
 
Camera issue

Poor image recognition

Fix: Make sure your camera lens is clean and unobstructed. A dirty lens can affect image quality and recognition accuracy. OR Use a high-resol... ⇲

Camera opens in selfie mode

Fix: Manually switch the camera to the rear-facing mode before taking a scan. Look for the camera icon that allows you to toggle between front an... ⇲
 
Registration issue

Difficult to register

Fix: Double-check that you are entering all required information correctly, including email and password. Ensure there are no typos or errors in... ⇲
 
Crashes issue

Rash ID stops responding

Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can help reset any temporary issues causing it to stop resp... ⇲
 
Payments issue

Refund requests denied

Fix: Review the app's refund policy in the App Store. Ensure that your request aligns with their guidelines and timeframes for refunds. OR If... ⇲

High cost for low functionality

Fix: Evaluate whether the app meets your needs. If it does not, consider looking for alternative apps that offer similar features at a lower cost... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help you navigate it more easily. OR... ⇲
 
Performance issue

Inconsistent performance

Fix: Ensure your iPhone's operating system is up to date, as updates can improve app performance and compatibility. OR Close other apps runnin... ⇲
 
Features issue

No follow-up options after scanning

Fix: Keep a record of your scans and results. This can help you track changes over time and provide useful information if you consult a healthcar... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
54.1%

Bad experience
42.1%

Neutral
3.8%

~ from our NLP analysis of 423 combined software ratings.

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 Private Data Rash ID collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. SkinIQ: Advanced AI Weekly: $4.99 Access to all of Rash ID's advanced features
  2. Rash ID Advanced AI Monthly: $7.99 Access to all of Rash ID's AI features.
  3. SkinIQ: Advanced AI Yearly: $49.99 Access to all of SkinIQ's AI features.