fix problems on OAK 311 [iphone]

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—— Run into issues on OAK 311? Get help pending when official support gets back to you!

OAK 311
Info:
company: City of Oakland
: https://www.seeclickfixusers.civicplus.help
: www2.oaklandnet.com
Chat with our AI-based OAK 311 Support
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Slow issue

Weeks or months can pass without action on service requests

Fix: Keep a personal log of your service requests, including dates and details. This can help you track the progress and follow up with the city... ⇲

Response times to reports are not up to speed

Fix: Consider setting reminders to follow up on your reports after a certain period. This can help keep your requests on the radar of city offici... ⇲

Response time for issues is beyond slow

Fix: Document your reports and follow up regularly to keep the issues on the radar of city officials. Consistent follow-ups can sometimes prompt... ⇲
 
Bugs issue

OAK 311 does not allow reporting new incidents in the same area

Fix: Try clearing the app's cache or reinstalling the app to see if this resolves the issue. This can refresh the app's functionality and allow y... ⇲

OAK 311 does not let users close-out service requests

Fix: Check if there is an option in the app settings or service request details that allows you to mark requests as resolved. Sometimes this feat... ⇲

Choosing a photo always uses the last previous photo

Fix: Try restarting the app or your device to see if this resolves the issue. Sometimes a simple restart can fix glitches in the app. OR If th... ⇲

Submission page resets and loses saved information

Fix: Before submitting a report, take screenshots of your information to ensure you have a backup in case the page resets. This way, you can easi... ⇲

Errors during submission are not clearly indicated

Fix: Double-check all required fields before submitting your report to ensure everything is filled out correctly. This can help reduce the chance... ⇲

Reports made years ago have not been addressed

Fix: Compile a list of long-standing issues and present them to local community meetings or forums to raise awareness and push for action. OR... ⇲

OAK 311 is not effective in addressing community issues

Fix: Engage with community groups to discuss collective reporting strategies that may yield better results. OR Document specific examples of i... ⇲

Location algorithm inaccurately recognizes city boundaries

Fix: Manually enter your location details when reporting issues to ensure accuracy, especially if the app's location services are not functioning... ⇲

License plate field does not populate correctly

Fix: Manually enter the license plate information instead of relying on auto-populate features to ensure accuracy. OR If the field continues t... ⇲
 
UI issue

Menus and screen flows are difficult to navigate

Fix: Familiarize yourself with the app by exploring all menus and options. Take notes on where specific features are located to make future navig... ⇲

Website is not user friendly

Fix: Try accessing the website from a different browser or device to see if the user experience improves. Sometimes compatibility issues can affe... ⇲
 
Support issue

City does not respond accordingly to reports

Fix: Follow up on your reports through multiple channels, including social media, to increase visibility and pressure for a response. OR Consi... ⇲

Complaints are often closed without resolution

Fix: Keep detailed records of your complaints and any responses received. This documentation can be useful for follow-ups and discussions with ci... ⇲

Long-standing issues remain unresolved

Fix: Create a community petition to highlight long-standing issues and present it to local officials to advocate for action. OR Utilize social... ⇲

No accountability for completed cases

Fix: Request updates on completed cases from city officials to ensure accountability and transparency in the process. OR Engage with community... ⇲
 
Freezing issue

OAK 311 freezes when reopening cases to submit photos

Fix: Try clearing the app's cache or reinstalling the app to see if this resolves the freezing issue. OR If the app continues to freeze, consi... ⇲
 
Updates issue

OAK 311 has not been updated in months

Fix: Check for any available updates in the App Store and ensure your device is running the latest version of the app. OR If the app is outdat... ⇲
 
Registration issue

Sign-up process becomes unresponsive

Fix: Try clearing your browser's cache or using a different browser to see if this resolves the unresponsiveness during sign-up. OR If the sig... ⇲
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 what users are saying
Good experience
85.3%

Bad experience
9.4%

Neutral
5.3%

~ from our NLP analysis of 543 combined software ratings.

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 Private Data OAK 311 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data