fix problems on Uklon [iphone]

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—— Run into issues on Uklon? Get help pending when official support gets back to you!

Uklon: More Than a Taxi
Info:
company: Uklon Ltd
: https://uklon.com.ua/en/user-agreement-en/
: uklon.com.ua
Chat with our AI-based Uklon Support
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Settings issue

Inability to use Russian with English phone settings

Fix: Change your iPhone's language to Russian temporarily. Go to Settings > General > Language & Region and select Russian as your preferred lang... ⇲

Cannot order from a different location

Fix: Manually enter the desired pickup location in the app. Tap on the pickup location field and type in the address you want to use. OR If th... ⇲

Inability to change address after placing an order

Fix: If you need to change the address, try contacting the driver through the in-app chat to inform them of the change before they arrive. OR... ⇲
 
Support issue

Poor customer support

Fix: Utilize the in-app support feature if available. Look for a help or support section within the app where you can submit your queries or issu... ⇲

Drivers are rude and unhelpful

Fix: If you encounter a rude driver, document the incident through the app's rating and feedback system. This can help improve driver behavior in... ⇲

Delivery driver refused to provide paid service

Fix: If a driver refuses to complete the service, document the incident through the app's feedback system to report the issue. OR Consider reo... ⇲

Greedy drivers taking orders without timely delivery

Fix: If a driver is taking too long, you can cancel the ride and request another driver who may be more prompt. OR Provide feedback on the dri... ⇲

Overall poor service experience

Fix: Document specific issues you encounter and provide detailed feedback through the app to help improve service quality. OR Consider explori... ⇲
 
Payments issue

Unexpected fare increases

Fix: Before confirming your ride, review the fare breakdown provided in the app. If the fare seems unusually high, consider canceling the ride an... ⇲

Difficult to get a car without increasing price

Fix: Try booking your ride during off-peak hours when demand is lower. This can help you avoid surge pricing and find available cars more easily.... ⇲
 
UI issue

No visibility of nearby cars when ordering

Fix: Ensure that your location services are enabled and that the app has permission to access your location. This is crucial for the app to show... ⇲

Uklon design is terrible

Fix: Familiarize yourself with the app's layout and features. Sometimes, spending a little time exploring can help you navigate it more effective... ⇲

Interface not optimized for local languages

Fix: If the app does not support your local language, consider using a translation app to help navigate the interface until updates are made. O... ⇲
 
Privacy issue

Drivers often have tracking disabled

Fix: If you notice that a driver has tracking disabled, you can ask them to enable it for safety reasons. Use the in-app chat feature to communic... ⇲
 
Bugs issue

Incorrect default pickup time estimates

Fix: Check your app settings to ensure that your location is set correctly. If the app is picking up the wrong location, it may affect the estima... ⇲

Frequent app errors

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Uklon, and tap 'Update' if available. OR If errors... ⇲

Inaccurate location picking

Fix: Manually adjust your pickup location in the app by tapping on the pickup field and entering the correct address. OR Ensure that your GPS... ⇲
 
Safety issue

Drivers often drive dangerously

Fix: If you feel unsafe during a ride, you can ask the driver to pull over and end the ride early. Prioritize your safety above all else. OR R... ⇲
 
Login issue

Login issues without a local phone number

Fix: If you have a temporary local number, use it to log in. Alternatively, check if the app allows login via email or social media accounts. O... ⇲
 
Account issue

Account blocking after multiple cancellations

Fix: Review the app's cancellation policy to understand the limits. If you need to cancel, try to do so within the allowed timeframe to avoid pen... ⇲

Cancellation process is ineffective

Fix: Familiarize yourself with the cancellation policy and process within the app. Make sure you are following the correct steps to cancel a ride... ⇲
 
Loading issue

Order hangs on refused driver

Fix: If your order is stuck, try refreshing the app or restarting your phone to see if that resolves the issue. OR If the problem persists, ca... ⇲
 
Search issue

Poor search functionality

Fix: Try using more specific keywords or locations when searching to improve the results. Double-check spelling and location accuracy. OR If t... ⇲
 
Slow issue

Slow driver position updates

Fix: Check your internet connection. A weak connection can cause delays in updates. Switch to Wi-Fi if possible or move to an area with better si... ⇲
 
Compatibility issue

No Siri support

Fix: Check if the app has any Siri Shortcuts available. Go to Settings > Siri & Search and see if Uklon is listed. If it is, enable it. OR If... ⇲

Inconsistent vehicle quality for comfort option

Fix: When booking, check the vehicle type listed for the comfort option. If it does not meet your expectations, consider selecting a different op... ⇲
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 what users are saying
Good experience
95.1%

Bad experience
3.4%

Neutral
1.5%

~ from our NLP analysis of 10,171 combined software ratings.

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 Private Data Uklon collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics